Remote - Service Dispatch Representative

Role summary

Remote - Service Dispatch Representative is a full-time role at Qualfon in Texas, United States (remote). Posted 2026-09-04. Experience level: 0-2. No degree required.

Job title

Remote - Service Dispatch Representative

Company

Qualfon

Location

Texas, United States

Work arrangement

remote

Employment type

full-time

Category

Logistics & Warehousing

Experience level

0-2

Degree required

No

Date posted

2026-09-04

Job description

Overview

About the Company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients

Responsibilities

Qualfon is seeking a highly organized and proactive Dispatcher’s to coordinate field operations, manage technician schedules, and ensure timely resolution of service requests and outages. This role is critical to maintaining operational efficiency and delivering exceptional customer service. This is a 100% work from home position.

Hourly pay rate - $14.50/hr

Monitor technician availability and job queues throughout the day.

Assign and track field jobs using dispatch platforms and outage tools.

Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments.

Communicating ETA’s and Job updates to internal teams and customers.

Document job status and actions in Teams, email, and tracking systems. (skilled in Windows programs)

Collaborate across shifts to ensure smooth handoffs and continuity.

*Must live in the State of Texas*

Qualifications

Qualifications we're seeking:

At least 1 year of Call Center experience required.

At least 1 year of work at home experience required.

Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

Excellent verbal, written, and listening skills

Professional and articulate voice

Ability to multi-task in several computer applications at once while holding a conversation with a customer

Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude

Computer savvy and can resolve minor technical issues with minimal assistance

Basic math skills required

Ability to problem solve

At least 18 years of age or older

High School Diploma or GED

Work at Home Requirements:

All Equipment Provided

Upload speed of 25Mbps; Download speed of 50Mbps

The Internet service provider (ISP) must be highly stable with 1% or less packet loss

Latency under 100ms

USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved

All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Pay Range

USD $14.50 - USD $14.50 /Hr.