Pool attendant
Company: Radisson Hotel Group
Role summary
Pool attendant is a role at Radisson Hotel Group in Kigali, Kigali City, Rwanda (on-site). Posted 2026-10-07. Experience level: 2-5. No degree required.
- Job title
- Pool attendant
- Company
- Radisson Hotel Group
- Location
- Kigali, Kigali City, Rwanda
- Work arrangement
- on-site
- Category
- Hospitality
- Experience level
- 2-5
- Degree required
- No
- Date posted
- 2026-10-07
Looking for a great opportunity to gain experience and grow with a major hotel brand? This full-time Pool Attendant role at Radisson Hotel Group is perfect for anyone looking for a stable position without needing a degree, offering a chance to be part of a welcoming team.
Job description
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Observes and patrols pool and enforces safety regulations.
Assists swimmers from water when in danger.
Provide excellent service consistent with the hotel’s standards operating procedures and brand attributes.
Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
Pool side Bar hours of operation, location of facilities, and emergency procedure for rescue.
Knowledgeable of hotel facilities and services to answer guest inquiries.
Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Ensure swimming pool and the complete area around the pool, is clean at any time and report any maintenance issues to engineering department and inform Spa & Leisure Manager.
Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.
Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
Work closely with other departments that are essential to ensuring a positive guest experience.
Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
LIASION BETWEEN GUESTS AND MANAGEMENT
Handles promptly and courteously problems regarding Pool’s customers and notifies appropriate Leisure Manager when needed
Handles promptly and courteously all Pool guest comments, complaints, requests or enquires; takes necessary action, and thorough follow-up.
SECURITY, HEALTH AND SAFETY
Liases with Security and the Executive Housekeeper regarding lost and found objects
Liases with Security in investigation of thefts, and irregularities
Informs the Spa & Leisure Manager of doubtful guest accounts
Ensures that all potential and real hazards are reported and removed immediately
Fully understands the hotel’s fire, emergency, and bomb procedures.
Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees.
Ensures that all employees within own department work in a safe manner that does not harm or injure self or others
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
Anticipates possible and probable hazards and conditions and takes action to prevent them from happening
MISCELLANEOUS
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
Assists the Spa & Leisure Manager in developing the departmental business plan
Attends meetings and training required by the Spa & Leisure Manager
Assists colleagues to perform similar or related jobs when necessary
Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
Is well updated on:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own department and to the hotel
- Short and long term hotel as well as corporate marketing and promotional
programs
Qualifications
1. EDUCATION & CERTIFICATION
• High School Diploma minimum, Diploma in Sports / Fitness / Hospitality is added advantage
• Valid Lifeguard Certificate (RLSS, Ellis & Associates or equivalent)
• Valid First Aid, CPR & AED Certificate Pool Water Treatment / Pool Plant Operator Certificate added advantage
2. EXPERIENCE:1-2 years as Pool Attendant / Lifeguard / Fitness Attendant in a 4 or 5-star hotel or high-end fitness club.
This is key at Radisson Blu KCC because you will assist Gym when pool is quiet.
• Basic knowledge of gym equipment: treadmill, bike, weights, how to turn on/off safely
• Able to give basic gym induction to guests (how to use equipment safely - NOT personal training)
• Understanding of fitness safety: hydration, no bare feet in gym, towel policy
•