Front Office Agent - Full Time / Part Time

Role summary

Front Office Agent - Full Time / Part Time is a full-time role at Rancho Valencia Resort & Spa in Rancho Santa Fe, California, United States (on-site). Posted 2026-10-06. Salary: USD 22 per hour. Experience level: 0-2. No degree required.

Job title

Front Office Agent - Full Time / Part Time

Company

Rancho Valencia Resort & Spa

Location

Rancho Santa Fe, California, United States

Work arrangement

on-site

Employment type

full-time

Category

Software Engineering

Salary

USD 22 per hour

Experience level

0-2

Degree required

No

Date posted

2026-10-06

Job description

Description

SUMMARY

Represent the resort to the guests throughout their stay by working with all departments to ensure guest satisfaction and exceed their expectation. Greet guests with an enthusiastic approach and helpful manner. Assist and anticipate guests’ needs in order to make their stay memorable, provide a high level of service and promote Rancho Valencia notoriety.

ESSENTIAL FUNCTIONS

Promote an excellent personal rapport with resort guests

Provide a high degree of effective guest recognition

Answer all phone promptly and handle all inquiries in a courteous and professional manner.

Be available to assist guests with all requests in a timely manner

Checking each arrival and departure daily, and follow up with any special request, special occasion, dietary needs and packages to create the ultimate experience.

Review billing daily

To work closely with the Bellman Department to achieve flawless guest experience

Co-ordinate with Housekeeping and Room Service departments to assure the timely fulfillment of check-in and check-out procedures

Ensure that guests comments, questions, concerns are handled in a timely manner to exceed guest expectations

Follow up with Guest Services emails

Issue and process Gift Cards as requested

Maintain a positive and upbeat attitude approach throughout your scheduled shift.

Be familiar with and operate the Springer Miller Systems computer in all operations such as check in, check out, billing procedures and reservations.

Be knowledgeable regarding our rates and packages

Perform Pre-arrival calls to all Leisure guests and groups as needed including transportation, dining, spa, tennis, fitness, activities and special occasions

Organize and maintain a comprehensive program of updated materials of dining choices and appropriate activities for our clientele. Such material should be available at all times.

Recommend, plan schedules, make reservations for guests and enter all itineraries in Concierge Assistant and SMS in order to be accessible by all Front Office Team

Develop relationships with restaurants and activity owners to ensure exemplary service for our guests when we recommend their establishments

Assist guests with Concierge inquiries and follow through

Promote all services and activities offered at the resort such as F&B outlets, Spa, Fitness and Tennis.

Be familiar with the resort surroundings and San Diego area

Prepare all Welcome packets, Welcome notes, letters and itineraries daily for upcoming arrivals.

Direct and follow up on all faxes, packages, letter, and messages

Complete correspondence daily

Ensure that Guest History and Profiles are kept up to date

Report any problems to the manager on duty in a timely manner.

Handle accurately cash out reports and balance your bank daily.

Promote good inter-departmental relationships in order to assist in the daily co-ordination of services.

Be aware of the Hotel’s 2-way radio system and follow the radio etiquette at all times.

Maintain and balance personal bank daily

Complete all daily tasks in a timely manner during each shift

Facilitate flexible schedules as well as weekends and holidays

Attend all meetings as requested

Maintain complete knowledge and comply with all Hotel and departmental policies and procedures

Follow safe job practices and maintain a neat and clean work environment.

Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.

Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.

Perform other duties as directed, developed or assigned.

Requirements

QUALIFICATIONS

Required

Strong customer service experience preferably in an upscale hotel or resort environment.

Computer literate, knowledge of Word and Excel

Ability to clearly and pleasantly communicate both written and verbally

in English

Ability to perform basic mathematical computations.

Ability to communicate in English with vendors, guests and staff, to their understanding.

Desirable

Ability to communicate in other languages.

Previous experience in Hospitality

Basic Food and Beverage knowledge

SKILLS

Required

Ability to provide clear and pleasant telephone communication to all callers

Ability to focus on guests needs, remaining calm and courteous

Ability to resolve problems using good judgment

Ability to prioritize and organize work assignments and follow up

Ability to focus attention on details

Ability to maintain discretion and confidentiality of all guests and pertinent hotel information.

Ability to work without direct supervision

Ability to work cohesively with other departments as part of a team

Must be able to handle many tasks at the same time and exhibit initiative to see project through completely.

Desirable

To demonstrate an outgoing personality

Ability to work without direct supervision

PHYSICAL DEMANDS

Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.

Constant need to perform the following physical activities: grasping, turning, finger dexterity.

Occasional need to stand for long periods of time.

Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.

Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.

Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.