Service Supervisor - Outdoor (Johor)

Role summary

Service Supervisor - Outdoor (Johor) is a full-time role at Rentokil Initial in Johor Bahru, Johor, Malaysia (on-site). Posted 2026-09-06. Experience level: 2-5.

Job title

Service Supervisor - Outdoor (Johor)

Company

Rentokil Initial

Location

Johor Bahru, Johor, Malaysia

Work arrangement

on-site

Employment type

full-time

Category

QA & Testing

Experience level

2-5

Date posted

2026-09-06

Job description

In this role you will be responsible for:

Plan and check service schedules via in-house system

Manage and train service staff in order to improve the service quality

Make sure team members provide quality and timely services as per scheduled

Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks

Perform quarterly field attachment with team members

Prepare and present weekly report on team members’ review

A. Service

To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.

Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.

Ensure each service team is route-ridden once every 2 months.

B. Stocks

To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.

To conduct a formal meeting Quarterly with Technicians.

To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

Recruit (subject to prior approval from AOM) new Service Technicians.

Induct, train and manage service staff effectively.

Maintain a high level of morale amongst your staff.

Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.

Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.

Ensure that all customer complaints are attended to within 24 hours.

Ensure that Service Supervisors duties are audited monthly.

Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.

To ensure that all service vehicles are roadworthy & safe through a monthly inspection.

To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.

Support the sales team in achieving the sales targets for the branch.

To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

Minimum a Diploma in related discipline of studies with proven track record in managing staffs

Possess good interpersonal, communication and people skills

Mature and able to manage a team of 10 members

Positive, result oriented, has good drive and initiative

Computer skill is essential

Willing to travel to client places

Keen to take Goods Delivery License (GDL) if shortlisted

Required valid driving license because driving is part of the job requirement for this designation

Possess own vehicle, is a Malaysian or hold a relevant resident status

Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

Excellent planning, management and supervisory skills

Ability to do multitasking job

Versatility to build rapport with people at all levels

Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.

Commercially focused acumen

Rewards and Benefits

Attractive base salary and contractual bonus

Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident

Out-patient & Specialist Coverage

Dental & Optical Coverage

Additional Retirement benefits

Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.