Membership Services - Weekend/Evening Shift Lead

Role summary

Membership Services - Weekend/Evening Shift Lead is a role at Salina Family YMCA Inc in Salina, Kansas, United States (on-site). Posted 2026-08-20. Experience level: 2-5.

Job title

Membership Services - Weekend/Evening Shift Lead

Company

Salina Family YMCA Inc

Location

Salina, Kansas, United States

Work arrangement

on-site

Category

Software Engineering

Experience level

2-5

Date posted

2026-08-20

Job description

JOB TITLE: Membership Services – Wknd/Evening Shift Lead SUPERVISOR: Director of Membership

DEPARTMENT: Membership FLSA STATUS: Full-time

REVISED: AUGUST 2026

We are seeking a dedicated professional to drive our peak-hour operations. This position is exclusively designed for evening and weekend coverage to ensure our facility runs smoothly when our community needs us most. If you thrive in a fast-paced environment and are looking for non-traditional, fixed hours, this role is for you.

SCHEDULE:

Required Availability: This position is strictly for evening and weekend shifts. Applicants must be consistently available to work within the following windows:

Weeknights (Monday – Friday): 3:00 PM – 9:15 PM

Saturdays: 7:00 AM – 5:00 PM

Sundays: 10:00 AM – 5:00 PM (Note: Actual scheduled shifts will fall within these timeframes based on weekly operational needs).

GENERAL FUNCTION

Under the supervision of the Director of Membership, the Membership Services – Shift Lead is to create, implement, manage, and model both systems and practices that support extraordinary member and participant experiences. Emphasis is on the satisfaction of the member and participants’ overall experience from initial engagement and enrollment to continual connection with the appropriate staff, programs, and services. Build a relationship-based membership that moves members and participants along a continuum from a connection to a committed level through increased involvement. The Membership Coordinator is a participant of the leadership team. The Membership Coordinator will provide a quality experience to all that focuses on the YMCA core values honesty, respect, responsibility, and caring.

KNOW HOW

The ideal candidate will have proven experience in management, sales, organizational and interpersonal skills. This person must present a professional image and possess excellent written and oral skills. This person should have the ability to work and resolve conflict situations. Experience in word processing, computers, and basic accounting skills are required. This person will become knowledgeable about membership and all programs and services offered by the Salina Family YMCA, as well as having the ability to maintain detailed records with the internal operations, to work effectively with the Director of Membership. This person must have experience building relationships with staff, volunteers, and members.

ESSENTIAL FUNCTIONS

Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility, and always demonstrating professional conduct.

Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure member satisfaction.

Sell membership and program enrollment through interactions with existing and potential members.

Provides ongoing support to Membership Director and Coordinator on marketing and promotions.

Work with leadership team to continually improve member and participant engagement and experience.

Implement follow-up phone call strategies to new members, prospects and terminated members.

Have presence on the floor interacting with all: greeting, ensuring member needs are being met, introducing members to other members and suggesting programs, available for questions, resolutions and staff support.

Work to ensure the Membership Desk is consistently providing good customer service by implementing strong orientation training programs and timely refresher trainings.

Ensure proper implementation of membership desk procedures.

Assist in the supervision of membership service staff.

Assist in staff training on policies and procedures including Daxko.

Maintains a high-level of knowledge on all Y programs, services, and policies.

Follow all YMCA policies and procedures.

All other duties as requested.

PHYSICAL AND MENTAL REQUIREMENTS

Employees must follow all safety requirements of the Salina Family YMCA. Employees must be able to lift a fifty (50) pound object, remain alert, move to various locations, communicate verbally, including projecting the voice across distances, identify noises of distress, ability to handle irate, complaining, or demanding individuals without internalizing or personalizing comments made and have the ability to make sound judgments and decisions, even when distracted by noise or activity. Employees must have their CPR and First Aid Certification within 30 days of hire and maintain active certifications though the duration of employment. Employees must have the ability to recognize potential hazards.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

YMCA COMPETENCIES (Team Leader):

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors’ communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for