Inbound Customer Service Representative

Role summary

Inbound Customer Service Representative is a full-time role at Satellite Office in Taguig, Metro Manila, Philippines (remote). Posted 2026-08-14. Experience level: 0-2. No degree required.

Job title

Inbound Customer Service Representative

Company

Satellite Office

Location

Taguig, Metro Manila, Philippines

Work arrangement

remote

Employment type

full-time

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-08-14

Job description

Primary Function:

Use his/her knowledge of company products, services, and policies to assist callers with inquiries. He/she will speak with our customers, listen and ask open questions to gain a better understanding of our customers’ needs, and direct calls to respective staff within the client. All tasks are to be carried out ensuring excellent service standards and creating a positive experience for each customer.

**Must be able to work onsite in Uptown, BGC during training period

Responsibilities:

Manage high volume of calls in a timely manner;

Answer incoming calls and take appropriate action for each call;

Identify our customer’s needs and respond quickly and appropriately;

Follow/adhere to the client's procedures when handling our customer’s needs;

Resolve problems by clarifying our customer’s issue and referring the call quickly and appropriately to correct Department for attention;

Build and strengthen relations both with customer and Dealership staff;

Enhance Alto Group’s reputation by properly connecting our customer to the appropriate department; and

Any other duties as required from time to time by the management.