London - Front of House and Security Brand Ambassador (STARS) - Wardour Street
Company: Securitas
Role summary
London - Front of House and Security Brand Ambassador (STARS) - Wardour Street is a role at Securitas in London, England, United Kingdom (on-site). Posted 2026-09-03. Experience level: 2-5.
- Job title
- London - Front of House and Security Brand Ambassador (STARS) - Wardour Street
- Company
- Securitas
- Location
- London, England, United Kingdom
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-09-03
Here's a fantastic opportunity to be the welcoming face of a high-profile brand in London. You'll be essential in creating a positive experience for visitors and ensuring a safe environment, with potential for growth within a supportive team. No degree is needed, just your excellent people skills and professional attitude.
Job description
Company Description
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Program here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
We have a fantastic and exciting opportunity for an energetic & creative Front of House/Security, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1F 8FY. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.
This is more than a Front of House, reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment.
You’ll combine outstanding customer service across Reception, Concierge, Facilities coordination, Administration and vendor management with calm, professional security awareness.
Monday - Friday,
60 hours per week
07:00 - 19:00
£16.22 per hour 60 Minute paid lunch break.
Responsibilities:
Meet and greet all staff, visitors and contractors in a professional and personable manner
Deliver a consistently high-end customer focused experience
Embody a high-performance approach and encourage colleagues to do the same
Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
Assist in emergency situations
Provide timely and accurate information
Respond appropriately to varying and fast changing priorities
Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications
Essential criteria:
5 year checkable history
Exceptional Customer service skills
Computer literate
Familiarity with Microsoft Office
Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
What You’ll Be Doing
Delivering a polished, personable welcome to all staff, visitors and contractors
Locking and unlocking the building.
Creating a consistently high-end, customer-focused experience
Maintaining an immaculate and professional Front of House environment
Acting as the central point of contact for Front of House operations
Building strong relationships with client teams including Facilities and Office Management
Managing changing priorities with confidence and composure
Providing accurate, timely information and support
Responding calmly and effectively in emergency situations
Championing a high-performance culture and leading by example
Representing both Securitas and our client in line with their values, brand and culture
What We’re Looking For
Proven Front of House or corporate hospitality experience
A confident, engaging communicator
Impeccable presentation and attention to detail
Strong organisational skills and the ability to multitask
A proactive mindset with natural problem-solving ability
Professionalism, discretion and integrity at all times
Additional Information
Company Benefits
Health & Wellbeing
Company pension and advice and planning
Life assurance scheme
Discounted gym memberships
Wellness advice and support, including financial, emotional and physical
Dental and Physical Health Plans
Lifestyle Benefits
Cycle to work scheme
Car lease and new car purchasing schemes
Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
Mortgage Advise
Payroll ISA's
Eligibility for Costco Membership
Learning & Development
Support with further education
100's of eLearning courses
Accredited courses by C&G, ILM, IOSH and SIA
Leadership Development programs both local and global
It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day.
Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too:
Opportunity – We see potential in every person and situation
People – We open our eyes to all that’s good
Purpose – We make your world a safer place
So what you can expect
Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us.
See an inclusive world
Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for