Customer Experience Coach
Company: Serenity Mental Health Centers
Role summary
Customer Experience Coach is a full-time role at Serenity Mental Health Centers in Orlando, Florida, United States (on-site). Posted 2026-08-24. Experience level: 2-5.
- Job title
- Customer Experience Coach
- Company
- Serenity Mental Health Centers
- Location
- Orlando, Florida, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Retail
- Experience level
- 2-5
- Date posted
- 2026-08-24
You would be helping teams elevate their patient interactions in a supportive environment dedicated to mental wellness. It is a fantastic opportunity to make a real impact on people's lives while building your leadership and coaching expertise within a growing healthcare organization.
Job description
Customer Experience Coach
Employment Type: Full-Time
Compensation: $23–$30/hr + quarterly performance based bonuses.
Help people move forward while building a meaningful career.
Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.
This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.
💡 No specialized industry experience required. We provide full paid training so you feel confident in the role.
About the Role
As a Customer Experience Coach, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.
You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.
Key Responsibilities
Provide one-on-one support during scheduled program sessions
Operate and monitor specialized program tools and technology (training provided)
Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
Maintain accurate session notes and share updates with team members
Ensure each participant’s experience is professional, supportive, and respectful
Follow established processes and standards to maintain a consistent experience
Requirements
2+ years of full-time professional experience in any industry
CHar and professional verbal and written communication skills
Strong interpersonal skills with patience and empathy
Reliable, punctual, and open to feedback
Authorized to work in the United States
Ability to pass a background check and drug screening
Nice-to-Haves
Experience in customer service, hospitality, retail, education, or caregiving roles
Interest in personal development, coaching, or wellness
Comfort working closely with individuals in a service-focused environment
Pay & Benefits
Competitive pay with advancement opportunities
90% employer-paid medical, dental, and vision insurance
401(k) retirement plan
10 PTO days (15 after the first year) + 10 paid holidays
Paid training and professional certification
Supportive, growth-focused work environment
About Serenity
Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Apply for Customer Experience Coach at Serenity Mental Health Centers