Plumbing Service Technician
Company: SERVICE MINDS LLC
Role summary
Plumbing Service Technician is a full-time role at SERVICE MINDS LLC in Lakeland, Florida, United States (on-site). Posted 2026-08-25. Salary: USD 85,000–120,000 per year. Experience level: 2-5.
- Job title
- Plumbing Service Technician
- Company
- SERVICE MINDS LLC
- Location
- Lakeland, Florida, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Trades & Construction
- Salary
- USD 85,000–120,000 per year
- Experience level
- 2-5
- Date posted
- 2026-08-25
You can earn a fantastic salary with this stable, hands-on career that offers plenty of room to build your expertise in the field. It is a great fit if you enjoy solving real-world problems on the job and want to work for a company that values your trade skills.
Job description
Residential Service Plumber
Are you an experienced Residential Service Plumber who can diagnose plumbing problems, take care of customers, and confidently recommend the right solutions?
Looking for year-round work, uncapped earning potential, great benefits, and a company where your skills and performance are recognized and rewarded?
Come build your career with Benjamin Franklin Plumbing-Service Minds .
We're looking for experienced Residential Service Plumbers who can independently run residential service calls , diagnose and troubleshoot plumbing issues, complete high-quality repairs and replacements, communicate confidently with homeowners, and deliver an exceptional customer experience from start to finish.
This is a customer-facing residential service and sales role . Our plumbers don't just fix problems,they build trust, educate homeowners, present options, and help customers make informed decisions about their home's plumbing systems.
Why Join Benjamin Franklin Plumbing?
Earn What Your Experience Is Worth
Uncapped earning potential — top performers can earn $100,000+ annually
Guaranteed weekly pay
Uncapped commission tied to performance
Full-time, year-round work
401(k) with employer match
Your technical skills matter, but so does the experience you provide our customers. We reward plumbers who combine technical expertise, strong communication, exceptional customer service, and the ability to identify and recommend solutions that meet homeowners' needs.
We Give You the Tools to Succeed
Company take-home vehicle
Fuel card
Company iPad
Industry-leading technical training and ongoing education
Customer service, communication, and sales development
Professional development and leadership opportunities
Supportive team focused on safety, growth, and success
Benefits That Support You
HMO, PPO, and HDHP medical plan options
Health Savings Account (HSA) options
Dental and Vision insurance
Life Insurance
Short-Term and Long-Term Disability
Paid Time Off (PTO) and paid holidays
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
24/7 telehealth services
Benefits eligibility beginning the first of the month after 30 days
401(k) with employer match
Perks You Won't Find Everywhere
Champions Club — top performers earn an all-expenses-paid vacation for themselves and a guest
30% employee discount on services
Ongoing technical, customer service, sales, and professional development
Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning
Multiple paths to grow into field leadership, training, operations, and other opportunities within Service Minds
What You'll Do
As a Residential Service Plumber, you'll independently run service calls and help homeowners keep their plumbing systems safe, reliable, and operating properly .
You will:
Independently run residential plumbing service calls from start to finish
Diagnose and troubleshoot residential plumbing issues
Perform plumbing repairs, maintenance, replacements, and installations
Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems
Identify plumbing concerns and recommend appropriate solutions
Perform thorough evaluations of residential plumbing systems when appropriate
Clearly explain findings and recommendations to homeowners
Present repair, replacement, and upgrade options based on the customer's needs
Educate homeowners so they can make informed decisions about their plumbing systems
Be comfortable with sales and confidently recommend appropriate solutions without relying on high-pressure tactics
Identify opportunities to improve the safety, reliability, efficiency, and performance of a customer's plumbing system
Build trust and long-term relationships with customers
Complete work according to applicable plumbing codes, safety requirements, and company standards
Document calls, findings, recommendations, photos, and completed work accurately in ServiceTitan
Maintain clean, organized tools, equipment, vehicles, and work areas
Protect customers' homes and property while performing work
Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride
What We're Looking For
You may be a great fit if you have:
2+ years of hands-on residential plumbing service experience
Experience independently running residential plumbing service calls
Strong plumbing diagnostic and troubleshooting skills
Experience with residential plumbing repairs, maintenance, replacements, and installations
Knowledge of residential plumbing systems, equipment, and industry best practices
Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems
Ability to identify plumbing concerns and determine appropriate solutions
Excellent customer service skills and the ability to build trust with homeowners
Strong communication skills and the ability to clearly explain plumbing issues, solutions, and recommendations
Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs
Ability to educate customers and provide options without relying on high-pressure sales tactics
Ability to meet performance goals and KPIs while maintaining a customer-first approach
Strong problem-solving and decision-making skills
Commitment to quality workmanship, professionalism, and integrity
Ability to manage your time and independently run your daily service calls
Ability to work effectively in a fast-paced, performance-driven environment
Motivation to continuously learn, improve, and grow within the plumbing trade
Valid driver's license with a clean driving record
Ability to successfully co