Customer Service Advisor
Company: SGS
Role summary
Customer Service Advisor is a contract role at SGS in Galway, Connacht, Ireland (on-site). Posted 2026-10-21. Salary: EUR 14 per hour. Experience level: 0-2. No degree required.
- Job title
- Customer Service Advisor
- Company
- SGS
- Location
- Galway, Connacht, Ireland
- Work arrangement
- on-site
- Employment type
- contract
- Category
- Customer Service
- Salary
- EUR 14 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-21
You’d be joining a globally respected company that values integrity and professional growth, making this a great spot to build your career. It’s an accessible contract role that offers steady pay and the chance to work within a massive international network without needing a degree to get your foot in the door.
Job description
Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.
SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management
Job Description
Job Title: Customer Service Advisor
Location: Ballybrit Industrial Estate
Hours: Mon-Fri 9-5:30 (40p/w)
Rate: €14.30p/h
Overview of the role
The Customer Service Advisor will represent our client within one of our awarded Government Services, providing information and support to members of the Small Public Service Vehicle (SPSV) Industry. These calls typically involve scheduling SPSV vehicle inspections, managing booking amendments, and processing payments securely through the CRM system. The successful candidate will be expected to:
Handle incoming customer calls and provide accurate information, support, or guidance
Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times
Accurately update customer records and input data into internal systems
Maintain high customer satisfaction by delivering a professional and courteous service
Communicate effectively with internal departments to support efficient issue resolution
This is not a definitive list of duties.
Qualifications
The ideal candidate for this role is someone who has experience in Customer Service oriented roles.
The successful candidate should have the following qualifications and experience:
Leaving certificate and/or FETAC 5 skills certificate
At least 1 year of Customer Service Experience
Excellent communication skills (verbal and written)
Strong Computer Skills & general PC Proficiency
Problem‑solving abilities
Excellent communication and people skills are vital to this role
Previous Contact Centre experience is an advantage but not essential
Irish Speaker is an advantage
To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.
Additional Information
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
Pension scheme + Life Assurance
22 Days Annual Leave (increasing with service) plus bank holidays
Length of Service Awards
Health & Wellbeing initiatives
Bike to work & Taxsavers tickets for Rail/Bus/Luas
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.