Customer Support Representative (Phone & Chat)

Role summary

Customer Support Representative (Phone & Chat) is a full-time role at Smart Apartment Data in Manila, Metro Manila, Philippines (remote). Posted 2026-08-16. Experience level: 2-5.

Job title

Customer Support Representative (Phone & Chat)

Company

Smart Apartment Data

Location

Manila, Metro Manila, Philippines

Work arrangement

remote

Employment type

full-time

Category

Customer Service

Experience level

2-5

Date posted

2026-08-16

Job description

Salary: Up to ₱40,000 gross per month (fixed maximum budget)

Role: (Remote / Full-Time)

Locations: Philippines

Schedule: US Central Time

We’re looking for someone with polished, conversational English who can communicate naturally and confidently with U.S.-based customers. This is a phone-first customer support role, with additional support provided through live chat and email. During busier periods, you may occasionally manage conversations across multiple channels, so comfort with multitasking and staying composed is important.

In this role, you'll help customers use our software platform by troubleshooting issues, answering questions, and guiding them to successful resolutions through phone and live chat.

Responsibilities

Provide customer support primarily by phone, with additional support through live chat and email, troubleshooting issues, billing concerns and guiding customers to successful resolution.

Guide customers in using our software platform effectively.

Answer product and account-related questions with professionalism and empathy.

Learn our software and confidently assist customers in using it.

Resolve customer concerns or escalate complex issues when appropriate.

Maintain accurate customer notes and documentation.

Deliver a positive, welcoming customer experience in every conversation.

Required:

At least 2 years supporting U.S. or international customers through both phone, live chat and email

Experience supporting a software, SaaS, or online platform

Comfortable troubleshooting customer issues while navigating multiple systems

Comfortable explaining technical concepts to non-technical customers.

Strong spoken English with clear, natural communication

Strong computer skills and the ability to learn new software quickly.

Friendly, patient, and customer-focused.

Detail-oriented and dependable.

Nice to Have

Experience supporting SaaS, software, or web-based platforms.

Experience using CRM or customer support platforms (Zendesk, Intercom, Freshdesk, Salesforce, etc.).

Experience guiding customers through software or online tools.

Remote customer support experience.

100% remote / home-based work

Compensation: Up to ₱40,000 gross per month (fixed maximum budget)

Collaborative and supportive team