German Customer Support & Sales Specialist - Varna
Company: speakit
Role summary
German Customer Support & Sales Specialist - Varna is a full-time role at speakit in Varna, Varna, Bulgaria (on-site). Posted 2026-10-08. Salary: EUR 1,280 per month. Experience level: 0-2. No degree required.
- Job title
- German Customer Support & Sales Specialist - Varna
- Company
- speakit
- Location
- Varna, Varna, Bulgaria
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Salary
- EUR 1,280 per month
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-08
Here's a fantastic opportunity to get into customer support and sales without needing a degree! You'll be helping German-speaking customers with various issues, making sure they have a great experience, and even getting to do some cross-selling. It's a full-time role with a solid monthly salary, perfect for someone looking to grow their career.
Job description
We are currently looking for German-speaking Customer Support Specialists to join an international customer service project supporting customers in the German-speaking market.
In this role, you will assist customers with a wide range of service, billing and technical inquiries, provide professional solutions to their questions and complaints, and ensure a positive customer experience throughout every interaction.
The position also includes a sales and cross-selling element, giving you the opportunity to identify relevant products or services based on each customer's needs.
This is a great opportunity for someone who enjoys communicating with customers, solving problems and working in a dynamic, international environment.
Responsibilities
Provide professional customer support in German, assisting customers with their questions and requests
Handle technical, billing and service-related inquiries and provide appropriate solutions
Manage customer complaints professionally and ensure timely resolution
Troubleshoot customer issues and escalate cases when required
Accurately record and document all customer interactions
Collect all necessary information to support effective case resolution
Identify and communicate relevant sales and cross-selling opportunities during customer interactions
Maintain up-to-date knowledge of products, services and processes
Follow established quality standards, internal procedures and customer service guidelines
Ensure compliance with GDPR, consumer safety requirements and internal policies
Escalate product safety or regulatory concerns through the appropriate channels
Identify recurring customer issues and share feedback to support continuous improvement
Represent the brand professionally and contribute to a high-quality customer experience
C1 level of German – both written and spoken
B1 level of English
High School Diploma
Previous customer service or sales experience is preferred but not required
Strong communication and interpersonal skills
Customer-oriented mindset with a professional and positive attitude
Ability to handle complaints calmly and effectively
Strong problem-solving and troubleshooting skills
Comfortable identifying sales and cross-selling opportunities
Good organizational skills and attention to detail
Ability to follow structured processes and quality standards
Willingness to learn and develop within a dynamic customer service environment
Working Hours
Full-time position
Working schedule based on business requirements
Candidates should be flexible regarding working hours and potential schedule adjustments
Training
Comprehensive paid training will be provided before taking over customer interactions independently
Training will prepare you for customer service, technical and billing inquiries, complaint handling, products and processes
Candidates will also receive guidance on sales and cross-selling techniques
Further details regarding the exact training schedule will be provided during the recruitment process
€1,280 gross monthly salary
Performance bonus of up to 10% of gross salary after 3 months, based on KPI performance
Sales bonus with no monthly limit, averaging approximately €200 per month
€2,000 signing bonus, paid in 6 installments (€300 x 5 + €500)
First installment paid at the end of training
€80–€100 monthly meal allowance, depending on the number of days worked during the month
Health insurance through Generali
Multisport and/or Coolfit card
Access to a learning and development platform
Opportunity to develop your customer service and sales skills in an international environment
Why Join Us?
Work in an international, customer-focused environment
Use your German language skills on a daily basis
Combine customer service, problem-solving and sales in one role
Benefit from a competitive bonus structure with additional earning potential
Receive structured training and ongoing learning opportunities
Develop your professional experience in customer service and sales
Join a supportive environment where communication, problem-solving and customer satisfaction are highly valued
Apply for German Customer Support & Sales Specialist - Varna at speakit