Access to Care Specialist / 988 Lifeline Part Time

Role summary

Access to Care Specialist / 988 Lifeline Part Time is a role at SpectraCare in Dothan, Alabama, United States (on-site). Posted 2026-08-06. Experience level: 0-2. No degree required.

Job title

Access to Care Specialist / 988 Lifeline Part Time

Company

SpectraCare

Location

Dothan, Alabama, United States

Work arrangement

on-site

Category

Healthcare Support

Experience level

0-2

Degree required

No

Date posted

2026-08-06

Job description

Access to Care Specialist / 988 Lifeline

This position is located in our Crisis Center in Dothan, AL

Part-Time: Saturday - Sunday 11:30 pm - 7:30 am

POSITION SUMMARY/FUNCTION

This position of Access to Care Specialist is responsible for screening and facilitating admission to SpectraCare program services ensuring appropriate level of care is assigned through use of clinical criteria. Employee will complete initial telephonic screening for potential consumers and will assist with securing and confirming consumer payor source for services.

The Lifeline 988 specialist is responsible for screening crisis/suicide related calls through a crisis intervention hotline referred to as “Lifeline.” Lifeline will be connected to a toll-free telephone number administered and maintained by Vibrant Emotional Health. Through the Lifeline, SpectraCare specialists will respond to callers’ attempts to prevent threatened suicides, de-escalate crisis situations, and provide information related to community resources. Specialist positions for both Access to Care and 988 Lifeline are awake positions. This position will rotate answering calls for the Access to Care Department and the 988 Lifeline.

ESSENTIAL DUTIES/RESPONSIBLITIES/FUNCTIONS/TASKS:

1. General Responsibilities (Access to Care)

a. Screens requests for services to determine the problem(s), assess risk level, and prioritize the needs of the individual.

b. Facilitates admission to SpectraCare program services ensuring appropriateness of level of care through use of clinical criteria.

c. Completes initial telephonic screening for potential consumers, including call intake/logs, screenings, and appointments for potential consumers.

d. Assists with securing and confirming consumer payor source for services.

e. Provides community resources and referral information to callers and consumers.

f. Provides crisis intervention and resolution, including symptomatic relief and referrals to appropriate services, when indicated.

g. Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation.

h. Assists with continuity of care of consumers.

i. Adheres to professional code of ethics and customer service standards.

j. Position will rotate call for the 988 Lifeline.

2. General Responsibilities (988 Lifeline)

a. Answer incoming calls to the 988 Lifeline Hotline and provide immediate support and counseling to individuals in crisis.

b. Listen attentively and empathetically to callers, showing understanding and compassion.

c. Assess each caller's situation and determine the appropriate level of care and support required.

d. Provide crisis intervention and suicide prevention strategies, using active listening and effective communication skills.

e. Complete follow-up calls as appropriate following all 988 policies and procedures.

f. Collaborate with SpectraCare’s team of professionals to ensure callers receive the necessary resources and referrals.

g. Document all interactions and maintain accurate and confidential records of each call.

h. Stay updated on mental health resources and community services to provide accurate information and referrals to callers.

i. Participate in ongoing training(s) and professional development opportunities to enhance crisis intervention skills.

j. Maintain a calm and composed demeanor during high-stress situations, while prioritizing the safety and well-being of callers.

k. Adhere to all ethical and professional guidelines in the provision of services.

l. Position will rotate call for Access to Care.

3. Supervision and Consultation:

a. Seeks supervision and consultation as needed for Access to Care. If working 988 Lifeline, will also seek supervision and consultation as described in 988 policies and procedures and at any other time necessary.

b. Accepts and employs suggestions for improvement.

c. Actively works to enhance skills.

4. Record Keeping:

a. Documents in an accurate and timely manner with minimal errors.

b. Documentation should be in compliance with applicable standards to include but not limited to SpectraCare Policies and Procedures.

c. Documents appropriate, complete, and comprehensive SpectraCare Access to Care assessments.

d. Documents in a clear and concise manner.

e. Documents legibly.

5. Courteous and respectful attitudes towards consumers, visitors, and co-workers.

a. Treats consumers with care, dignity, and compassion.

b. Respects consumer’s privacy and confidentiality.

c. Is pleasant and cooperative with others.

d. Assists consumers and visitors as needed.

e. Personal values do not inhibit ability to relate and care for others.

f. Is sensitive to the consumer’s needs, expectations and individual differences.

g. Is gentle and calm to consumers and families.

6. Performs other administrative and other related duties as assigned to include but not limited to :

a. Actively participates in Performance Improvement activities.

b. Completes assigned tasks in a timely manner.

c. Accesses appropriate community resources according to consumer needs.

d. Follow guidelines of SpectraCare Personnel Policies, SpectraCare Clinical Policies, Substance Abuse Policy, Department of Mental Health Standards, Department of Mental Health Service and Delivery Manual, Medicaid Rehab Standards, Medicare Standards and others as noted.

e. Attends regular workshops, trainings, in-services, and/or administrative meetings as appropriate.

f. Ensure any necessary documentation is completed and up to date before annual leave or personal leave is taken.

g. Adhere to Dress Code as set forth in the SpectraCare policies and procedures.

h. To ensure safety, functions within professional boundaries with clients and others.

i. Works well with other staff and clients to ensure safety of program, clients, and other staff.

j. Functions and performs well in stressful environments a