Branch Team Leader
Company: Standard Bank Group
Role summary
Branch Team Leader is a role at Standard Bank Group in Citrusdal, Western Cape, South Africa (on-site). Posted 2026-10-03. Experience level: 2-5.
- Job title
- Branch Team Leader
- Company
- Standard Bank Group
- Location
- Citrusdal, Western Cape, South Africa
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-10-03
Looking for a leadership role at a leading financial services group? This full-time position offers a fantastic opportunity to grow your career, work with talented professionals, and serve a diverse range of clients.
Job description
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.
Key Responsibilities:
Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand
Qualifications
Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
FAIS Representative status
Minimum Experience:
3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes
Behavioural Competencies:
Adopting Practical Approaches, Following Procedures and Producing Output
Articulating Information, Convincing People and Understanding People
Challenging Ideas, Exploring Possibilities and Generating Ideas
Directing People and Making Decisions
Providing Insights
Technical Competencies:
Application and Submission Verification,
Customer Acceptance and Review
Banking Process and Procedures
Customer Understanding
Product Knowledge
Business Segment: Personal & Private Banking