Telephony Engineer - Contract - Columbia, SC

Role summary

Telephony Engineer - Contract - Columbia, SC is a contract role at SUNSHINE ENTERPRISE USA LLC in Columbia, South Carolina, United States (on-site). Posted 2026-08-30. Experience level: 2-5.

Job title

Telephony Engineer - Contract - Columbia, SC

Company

SUNSHINE ENTERPRISE USA LLC

Location

Columbia, South Carolina, United States

Work arrangement

on-site

Employment type

contract

Category

Software Engineering

Experience level

2-5

Date posted

2026-08-30

Job description

Telephony

Engineer

Location: Columbia,

SC Onsite

Interview Process: 2 rounds,

virtual

Duration: 12 Months

Employment Type: Contract

Experience Required: 03+ Years

Candidate

location: Candidate MUST be a SC resident or willing to relocate to SC

prior to starting the role at their own expense.

Additional details: Candidates must be US Citizens or Legal

Residents.

Project Scope:

The Telephony Engineer will provide daily

telephony engineering, administration, technical support, and operational

services for enterprise telephony and unified communications systems.

The consultant will be responsible for

advanced troubleshooting, telephony infrastructure support, call routing, VoIP,

E911 services, voice gateways, PSTN connectivity, and enterprise telephony

improvements.

Key Responsibilities:

Provide

operational and advanced administration for enterprise telephony systems.

Handle move,

add, change, and disconnect (MACD) requests for voice, voicemail,

conference services, safety devices, IVR, vectoring, call center services,

and unified communications.

Maintain

accurate 911/E911 location information .

Provide

advanced technical support for telephony projects and serve as a technical

lead for assigned tasks.

Research,

design, maintain, and implement improvements to enterprise telephony

networks.

Configure

and install telephony equipment, including media gateways, telephones,

and safety devices .

Develop and

maintain technical standards, processes, configurations, and

documentation.

Perform

quality assurance testing.

Work with

telecommunications vendors to provision circuits and resolve outages.

Analyze and

optimize vector routing, ARS routing tables, dial plans, and route

patterns .

Troubleshoot

voice quality, call routing, carrier connectivity, and E911 issues.

Provide

engineering-level support for enterprise VoIP and unified

communications platforms.

Respond to

customer incident tickets and provide timely resolution.

Coordinate

with multiple technical teams and vendors during service outages.

Perform

advanced maintenance and repair of telephony and unified communications

systems.

Identify

automation opportunities to improve operational efficiency.

Monitor

telephony and network systems to proactively identify and resolve issues.

Maintain

accurate technical documentation, system diagrams, and knowledge-base

articles.

Follow

established Incident Management and Change Management processes.

Serve as a

primary escalation point for complex telephony technical issues.

Required Skills & Experience:

 2+

years of experience with Avaya on-premise PBX systems.

 2+

years of experience administering VoIP and Unified Communications platforms.

 2+

years of experience with SIP, RTP, QoS, dial plans, call routing, and voice

gateway technologies.

 2+

years of experience troubleshooting voice quality, call routing, carrier

connectivity, and E911 services.

 2+

years of experience with telecommunications infrastructure , including voice

circuits, Session Border Controllers (SBCs), and PSTN integration.

Preferred Skills:

· Experience

designing, implementing, and supporting enterprise cloud-based telephony

solutions .

· Experience

migrating from on-premise telephony platforms to cloud-based services .

· Experience with

enterprise unified communications and cloud telephony architecture.

· Experience

working with telecommunications carriers and vendors.

Education

Bachelor’s degree or equivalent work experience.