General Manager - 19TH AVE NORTHERN
Company: Super Star Car Wash
Role summary
General Manager - 19TH AVE NORTHERN is a full-time role at Super Star Car Wash in Phoenix, Arizona, United States (on-site). Posted 2026-09-01. Experience level: 2-5.
- Job title
- General Manager - 19TH AVE NORTHERN
- Company
- Super Star Car Wash
- Location
- Phoenix, Arizona, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-09-01
This is a fantastic opportunity to step into a General Manager role with a growing company where you can really make your mark. They offer competitive pay and excellent benefits, and it's a great chance to develop your leadership skills in a dynamic environment.
Job description
What the Role Is
Super Star Car Wash is looking for a driven, dynamic leader with management experience and a passion for inspiring teams! This is a hands-on leadership role ideal for someone who thrives working outdoors, excels in team development, running / building a strong business, delivers / maintains consistent standards throughout the car wash and is passionate about delivering an exceptional customer and team experience.
Our Manager in Training program is designed to provide hands-on experience in every aspect of car wash operations, equipping you with the skills to step confidently into the General Manager role . From day one, you'll immerse yourself in our operations, learning the business from the ground up. As you progress, you'll take on increasing responsibility, mastering day-to-day management and driving the overall success and profitability of a Super Star Car Wash location.
This is more than just a job--it's a career path where leadership, growth, and innovation are at the forefront. If you're ready to take the next step in your leadership journey, we want to hear from you!
What You'll Be Doing
(Must be able to be performed with or without reasonable accommodation)
Operational Management
Oversee day-to-day operations of the car wash, ensuring smooth and efficient service.
Lead a clean, safe, fun, and welcoming environment for customers and staff.
Monitor and manage equipment maintenance and inventory levels to ensure continuous operation.
Implement standard operating procedures (SOPs) to maximize efficiency and service quality.
Understand all aspects of Safety, including implementing, executing and coaching all company Safety Practices & Procedures in a fast-paced business.
Keep up to date on business objectives (Both Opportunities and Successes).
Lead and implement change
Sales & Membership Growth
Develop and execute strategies to increase membership sales and customer retention.
Train and motivate staff to promote and sell memberships effectively.
Ensure their team is trained and, prepared to implement local marketing initiatives and promotional campaigns to drive customer traffic and membership sign-ups.
Analyze sales data / customer feedback to identify growth opportunities and adjust strategies accordingly.
Team Leadership & Development
Foster a positive and collaborative work culture.
Recruit, hire, train, coach and retain a high-performing team to sell and provide great customer service.
Understand that the more prepared their team is the higher their productivity will be.
Communicate effectively daily to their team to keep them in the know.
Develop and help their team grow into other positions within the company.
Manage employee scheduling, payroll, 1:1s, and performance evaluations.
Customer Experience
Ensure a consistently high level of customer satisfaction.
Handle customer inquiries, complaints, and feedback promptly and professionally.
Develop and maintain relationships with customers to enhance loyalty and repeat business.
Financial & Performance Management
Manage the location's budget, including revenue, expenses, and profit margins.
Track key performance indicators (KPIs) and adjust strategies to meet business objectives.
Prepare and present regular performance reports to management.
Additional Responsibilities
Contribute to team success by completing related tasks as needed.
Perform other duties as assigned
What We're Looking For
Experience
3 years of management experience required.
Car wash, retail or hospitality experience preferred.
High school diploma or GED
Experience leading and developing a team in a high sales environment.
Strong background in sales and customer service, with a focus on membership-based models preferred.
Excellent communication, problem-solving, and organizational skills.
Must be at least 18 years old
Hands-on, results-driven mindset with a commitment to excellence.
Ability to successfully pass a pre-employment, post-offer criminal background check
Ability to transfer to other locations within the designated district
SKILLS & COMPETENCIES
Sales & Membership Growth Strategies
Customer Service & Conflict Resolution
Operational Efficiency, Organizational & Change Management
Leadership, Coaching, Mentoring, Team Building / Motivation
Communication & Interpersonal Skills
Time / Stress Management
Critical Thinking
WORK ENVIRONMENT
Outdoor and Indoor Settings: Primarily work outdoors
Weather Conditions: Exposure to heat, cold, rain, and wind
Noise Levels: Moderate to high noise levels from equipment and vehicles
Team Collaboration: Frequent interaction and collaboration with colleagues and customers
Fast-Paced: High pace, especially during peak hours
Customer Interaction: Regular engagement with customers
PHYSICAL ACTIVITY
Prolonged periods of standing and walking
Manual tasks and operating equipment
Stamina and endurance throughout the shift
Why Super Star Car Wash
Super Star Car Wash isn't just a place to get your car washed. It's where you leave your messes and stresses behind. With over 100 locations across AZ, CA, CO, and TX, we're your ultimate sidekick for top-notch car wash services that truly shine.
Since the start, we've focused on reliability, unlimited car washes, and treating our customers like VIPs. This dedication has led to super growth and welcoming more Super Star team members. We are innovative with the latest car wash tech and eco-friendly practices, while giving back to our communities through partnerships, fundraising, and charity work.
Join the Super Star Car Wash team and embark on an exciting career where every effort is recognized, and every day brings new opportunities! If you're ready to shine, we want you on our team! Let's make your career sparkle!
What
Apply for General Manager - 19TH AVE NORTHERN at Super Star Car Wash