HR Generalist

Role summary

HR Generalist is a role at Synchrony Group in West Chester, Pennsylvania, United States (on-site). Posted 2026-08-13. Experience level: 2-5.

Job title

HR Generalist

Company

Synchrony Group

Location

West Chester, Pennsylvania, United States

Work arrangement

on-site

Category

Healthcare Support

Experience level

2-5

Date posted

2026-08-13

Job description

Company Description

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

Job Description

Under the direction of the VP, Human Resources, the Human Resources (HR) Generalist will support and manage a broad range of internal and external Human Resources matters. This position serves as a key resource to team members, managers, and leadership and plays an important role in supporting the organization’s people strategy, culture, and continued growth. The HR Generalist will assist with the development, implementation, and administration of organizational guidelines, policies, and procedures; resourcing, onboarding, development, performance management, and retention; team member engagement and satisfaction; employee relations and issue resolution; payroll and benefits administration; and the organization and maintenance of accurate and confidential employee data and records. The HR Generalist will partner closely with the VP, Human Resources and leadership across the organization to support a high-performing, collaborative, and positive workplace culture. Through day-to-day support and partnership, the HR Generalist will interact with all levels of the agency, providing guidance and support to managers and team members on a wide range of HR-related matters.

Job Duties

HR Operations

Support the VP, Human Resources in the administration and ongoing development of the agency’s Human Resources function

Serve as a trusted and accessible HR resource to team members, managers, and leadership

Support day-to-day people-related needs and organizational priorities

Assist with the development, implementation, and communication of HR policies, procedures, guidelines, and programs

Support key HR operational and administrative initiatives

Identify opportunities to improve HR processes, systems, and the overall employee experience

Talent Acquisition, Onboarding, and Employee Life Cycle

Support the Talent Acquisition and Integration team by assisting with the coordination and execution of onboarding initiatives

Ensure new hires have a positive and well-organized introduction to the organization, its culture, policies, and expectations

Manage and support key employee lifecycle processes, including onboarding, internal changes, promotions, transfers, leaves of absence, and offboarding

Maintain accurate employee documentation and personnel records throughout the employee lifecycle

Employee Relations and Engagement

Serve as a resource for team members and managers regarding workplace questions, concerns, policies, and employee relations matters

Assist with investigating and resolving employee concerns in a fair, consistent, and confidential manner

Support initiatives designed to improve team member satisfaction, engagement, recognition, and retention

Help foster a workplace culture built on collaboration, accountability, respect, and open communication

Organizational Culture and Initiatives

Support the development and maintenance of a strong, positive, and inclusive organizational culture

Lead and support employee engagement, recognition, wellness, and culture-building initiatives

Assist with organizational communications related to HR programs, policies, benefits, and initiatives

Serve as a collaborative partner on cross-functional operational and administrative projects

Performance Management and Development

Coordinate and support the organization’s performance management and annual appraisal processes

Partner with managers to provide process training and establish meaningful performance expectations

Assist with performance feedback, coaching, corrective action, and employee development

Support career development, professional growth, training, and leadership development initiatives

Help identify opportunities to strengthen employee retention and internal career pathways

Compensation, Payroll, and Benefits

Support payroll administration and serve as a resource for team members regarding payroll-related questions

Assist with the administration of employee benefits programs, including annual enrollment and ongoing employee questions

Maintain accurate compensation and benefits information within applicable HR and payroll systems

Assist with compensation reviews, salary benchmarking, promotions, merit increa