Service Consultant - Office Services
Company: TAL
Role summary
Service Consultant - Office Services is a role at TAL in Sydney, New South Wales, Australia (on-site). Posted 2026-09-02. Experience level: 0-2. No degree required.
- Job title
- Service Consultant - Office Services
- Company
- TAL
- Location
- Sydney, New South Wales, Australia
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-02
This is a fantastic opportunity to step into a customer-facing role where your problem-solving skills will shine. With no degree needed, it's a great way to start a rewarding career in office services, offering a solid salary and room to grow within the company.
Job description
Company Description
Competitive Salary + Bonus + Annual Reviews
Onsite - 5 days
Wellbeing Benefits – Mental, Physical & Financial Support
Full time, permanent contract
Collaborative team with supportive leadership
Internal career growth opportunities
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
The Service Consultant role provides essential administrative, operational, and logistical support across the business. This is an excellent entry
level role into the Insurance sector, with high exposure to multiple stakeholders within the business with additional cross-skilling into
Accounts Receivable as part of development within the role.
Office Services:
Opening and scanning all inbound mail.
Scanning and indexing of inbound correspondence.
Delivery and collection of mail to business partners across Sydney office.
Supporting storage files online & assisting Business Units in delivering files recalled.
Printing and posting ad-hoc mailings daily
Courier booking, receipt, and support
Receiving invoices & creating purchase orders for mail services.
Banking of cheques.
Downloading UHG reports
Undertaking Quality Assurance checking for peers.
Ensuring that the mailroom office complies with health and safety standards to maintain a safe workplace whilst performing duties.
Ensuring Allocated work completed within agreed Service standards with high quality output.
Support to Stakeholders:
Assist other Service teams in other areas (including call Centre) to help achieve departmental goals during peak periods.
Handling exceptions and enquiries from internal business partners.
Aid the business with the recall of files for LEO from Iron Mountain
Input into content review for Procedure Guides.
Ensure adherence with TAL’s Risk framework and guidelines.
With our Offshore Partners:
Provide investigative technical support for queries outside standard processes, including complex and exceptional cases.
Builds our Business:
Demonstrate strong business acumen.
Think innovatively and challenge the status quo, embedding changes that add value to customers and partners.
Contribute to proactive and consistent service, identifying and resolving issues and opportunities.
Connects with People:
Ensure fair and equitable treatment of others.
Support and look out for others while challenging assertively and respectfully
Participate in team activities with enthusiasm, humour and respect.
Qualifications
Opening and scanning all inbound mail.
Scanning and indexing of inbound correspondence.
Delivery and collection of mail to business partners across Sydney office.
Supporting storage files online & assisting Business Units in delivering files recalled.
Printing and posting ad-hoc mailings daily
Courier booking, receipt, and support
Receiving invoices & creating purchase orders for mail services.
Banking of cheques.
Downloading UHG reports
Undertaking Quality Assurance checking for peers.
Ensuring that the mailroom office complies with health and safety standards to maintain a safe workplace whilst performing duties.
Ensuring Allocated work completed within agreed Service standards with high quality output. Support to Stakeholders:
Assist other Service teams in other areas (including call Centre) to help achieve departmental goals during peak periods.
Handling exceptions and enquiries from internal business partners.
Aid the business with the recall of files for LEO from Iron Mountain
Input into content review for Procedure Guides.
Ensure adherence with TAL’s Risk framework and guidelines. With our Offshore Partners:
Provide investigative technical support for queries outside standard processes, including complex and exceptional cases.
Builds our Business:
Demonstrate strong business acumen.
Think innovatively and challenge the status quo, embedding changes that add value to customers and partners.
Contribute to proactive and consistent service, identifying and resolving issues and opportunities.
Connects with People:
Ensure fair and equitable treatment of others.
Support and look out for others while challenging assertively and respectfully
Participate in team activities with enthusiasm, humour and respect.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan .
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTQI+ community.
Need adjustments during the recruitment process? Let ou