Service BDC Associate (Bi-lingual)

Role summary

Service BDC Associate (Bi-lingual) is a role at Teton Auto Group in Idaho Falls, Idaho, United States (on-site). Posted 2026-08-14. Experience level: 0-2. No degree required.

Job title

Service BDC Associate (Bi-lingual)

Company

Teton Auto Group

Location

Idaho Falls, Idaho, United States

Work arrangement

on-site

Category

Healthcare Support

Experience level

0-2

Degree required

No

Date posted

2026-08-14

Job description

Description

At Teton Toyota, a member of the Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

What We Offer

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness

Discounts on products and services

Job Summary: A Bi-lingual (spanish) Business Development Associate provides customer service with a positive, customer-first attitude. They should be comfortable speaking on the phone and be knowledgeable on the pricing and details of services available. They should stay organized and up to date on the latest information regarding sales and services.

Requirements

Responsibilities: Each Job Responsibility is listed below in no order of importance, notice some tasks are ongoing throughout.

Ongoing duties throughout the day

Provide excellent customer service using the skills of MAGIC and phone scripts.

Provide customers with an easy to buy and easy to do business with experience.

Responsible for answering and scheduling inbound phone calls.

Responsible for screening Toyota vehicles via TIS for any open recalls (when applicable)

Responsible for responding to all text, emails, and messages within a half hour it was received.

Assist all Service Advisors in answering paged calls if they are not able to answer.

Continuously screen schedule for at least two days in advanced for overbooking concerns, part issues etc.

Perform follow ups with Service Advisors and Parts Advisors.

Provide customers with accurate pricing on maintenance services and repair work.

Screen and respond to Podium messages that are directed toward the service department.

Daily Duties

Screen follow up work sheet for declined services and make 2nd attempt on sales.

Create and screen outbound call list for Toyota Care (or like systems), unused PPM, recalls and customers that have not been into the dealer in established parameters.

Check with Service Advisors and Parts Advisors for potential appointment opportunities.

Responsible for performing daily follow-up calls/messages from previous day work.

Performing follow up calls/messages for Toyota survey or appropriate manufacturer surveys.

Teton Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, genetic information, or any other status protected under applicable federal and state law.