Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
Company: The Dollywood Company
Role summary
Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round is a full-time role at The Dollywood Company in Johnson County, Tennessee, United States (on-site). Posted 2026-08-14. Experience level: 0-2. No degree required.
- Job title
- Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
- Company
- The Dollywood Company
- Location
- Johnson County, Tennessee, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Logistics & Warehousing
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-14
Job description
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Room Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Room Attendant will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The purpose of the Room Attendant is to attend to the cleaning process of guest rooms to ensure guests experience a clean room. This role exists to provide the Resort with a wide variety of housekeeping duties while adhering to very high standards for overall cleanliness and appearance of the Resort rooms to optimize Guest satisfaction. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions & Responsibilities
Properly cleans and supplies all assigned guest rooms and other areas as designed according to standards
Maintains a clean and neat workspace at all times
Replaces guest room amenities and linens as necessary
Reports all maintenance issues to room inspector
Keeps housekeeping cart stocked appropriately and clean
Assists with special projects when assigned
Reports and delivers lost and found items to the Housekeeping Office
Aids guests in a friendly, genuine and courteous manner
Completes deep cleans of guest rooms when assigned
Keeps vacuum bags and filters changed regularly and reports any damage to maintenance
Assists with maintaining cleanliness of public areas and back of house areas
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Must be at least 18 years of age
Previous experience in a hospitality environment strongly preferred
Must be able to successfully pass a background check and drug screen
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Knowledge, Skills, and Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to be flexible to handle frequent changes in priorities
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to comprehend instructions and retain information
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be committed to continuous improvement
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy
Physical and Cognitive Requirements
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all p