Refugee Employment Services (RES) Operations Specialist
Company: The Immigrant and Refugee Community Organization
Role summary
Refugee Employment Services (RES) Operations Specialist is a temporary role at The Immigrant and Refugee Community Organization in Portland, Oregon, United States (hybrid). Posted 2026-10-06. Salary: USD 26 per hour. Experience level: 2-5.
- Job title
- Refugee Employment Services (RES) Operations Specialist
- Company
- The Immigrant and Refugee Community Organization
- Location
- Portland, Oregon, United States
- Work arrangement
- hybrid
- Employment type
- temporary
- Category
- Software Engineering
- Salary
- USD 26 per hour
- Experience level
- 2-5
- Date posted
- 2026-10-06
If you're looking for a meaningful temporary role where you can make a real difference in people's lives, this could be a great fit. This position offers a competitive hourly wage and the chance to contribute to an organization dedicated to empowering refugees and immigrants.
Job description
Description
The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org .
POSITION: Refugee Employment Services (RES) Operations Specialist
JOB CLASS/GRADE: On Call/Hourly/Grade 10
WAGE: Starting at $25.74 per year based on experience
FLSA; EEO; WC: Non-Exempt; Professional; 8864
LOCATIONS: IRCO Main Office, 10301 NE Glisan St Portland OR 97220,
Hybrid schedule/On-site
NUMBER OF POSITIONS: (1)
APPLY AT: www.irco.org
STATUS: Oncall/ Casual without Benefits
(Interim Position; Limited duration through January 15, 2027)
PROGRAM(S): Refugee Employment Services (RES)
SECTOR: Workforce & Refugee Services / Workforce
REQUIREMENTS: English fluency required, bilingual in Somali, Dari, Ukrainian,
Russian, Spanish, Arabic is preferred
This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Program Summary
The Refugee Employment Services (RES) Program prepares refugees for career success by providing comprehensive employment and training services including Pre-Employment & Work-Readiness training, resume support, barrier reduction, job placement, retention, and career planning services to help individuals integrate into the workforce and achieve self-sufficiency. The program staff work directly with employers to match clients to jobs that our business partners have available. RES envisions a future where every refugee is empowered with the skills and support needed to thrive in their new community.
Position Summary
The Refugee Employment Services (RES) Operations Specialist offers essential clerical and data management support to the RES Coordinator and the team. The Refugee Employment Services program delivers a range of comprehensive employment and training services, including reducing barriers to employment, job search assistance, placement, retention strategies, and career planning.
Essential Functions
Track completion of the steps in the program from referral to case closure.
Ensure effective communication between team members and completion of assignments in a timely manner
Maintain accurate and up-to-date records in the Apricot360 database, including data entry and management
Review various immigration documents to determine program eligibility
Assign client cases to Workforce Specialists based on caseload distribution, language skills, and ethnicity
Track referral requests; maintain lists of received, pending, and assigned cases
Regularly communicate with workforce specialists and other internal and external case workers regarding client needs and case updates
Gather and compile professional-level correspondence and documentation, ensuring confidentiality where required
Maintain accurate records of participant activities, program outcomes, and compliance documentation
Verify that client data complies with organizational policies, funder, and other regulatory requirements
Compose and type correspondence, reports, forms, organizational charts, and spreadsheets for the leadership team and program partners; draft reports for the funders
Assist Program Coordinator in developing and updating program materials, forms, and resources to reflect changes and improvements
Perform various office and administrative tasks
Assist in scheduling meetings, appointments, or operational activities, ensuring all relevant parties are informed
Support the RES leadership in managing special projects as assigned, including tracking progress and reporting on outcomes
Secondary Functions
Adhere to IRCO and funder policies and procedures
Assist team members when necessary and perform other tasks as assigned
Requirements
Education & Experience
MINIMUM JOB SPECIFIC QUALIFICATIONS:
Bachelor’s degree in relevant field
Minimum 2 years of office support experience
Professional customer service and telephone etiquette skills required
Ability to type 40 words per minute
Proficiency in Microsoft Office Suite including Word, Excel, Access, and Outlook.
Must be outgoing, personable, creative and excited to work in a multi-cultural, multi-lingual environment
Excellent writing and language skills
Must be able to communicate information and ideas in written and video format
Must be able to photocopy, scan, email, and organize files and materials
Must be able to compose and type reports, forms, organizational charts, spreadsheets, and related materials
Physical, Mental, & Environmental Requirements
Hybrid setting job
Physical: Position requires little physical effort such as lifting, carrying, or constant movement, but does allow for movement needed to complete work tasks
Mental: There is minimal variation in tasks. The job holder is free to determine in which order tasks are completed, but cannot choose not to complete a task
Environment: This level has a work environment that is well protected, with virtually no hazards or obstacles. There is very little element of personal risk or hazard. Job conditions are stable, usually well managed, and very comfortable.
Schedule: The work schedule is stable and does not fluctuate.
Supervisory Responsibilities
Positions at this (Lead) level are responsible for daily work provided to staff/volunteers in similar job functions at comparable or subordinate levels. Positions are not responsible for hiring, firing, disciplinary actions, etc.
Required Engagement
Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in opti