Customer Service Representative - Subaru
Company: The Jim Pattison Auto Group
Role summary
Customer Service Representative - Subaru is a full-time role at The Jim Pattison Auto Group in Winnipeg, Manitoba, Canada (on-site). Posted 2026-10-24. Experience level: 2-5.
- Job title
- Customer Service Representative - Subaru
- Company
- The Jim Pattison Auto Group
- Location
- Winnipeg, Manitoba, Canada
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 2-5
- Date posted
- 2026-10-24
If you have a background in collision repair and a knack for making people feel at ease, this is a fantastic opportunity to join a well-established dealership team. It’s a stable, full-time role where you get to be the go-to person for customers, helping them navigate the repair process with professionalism and care.
Job description
Introduction
We are seeking an experienced, customer-focused Bodyshop Customer Service Representative to join Jim Pattison Subaru South. The ideal candidate will bring experience in the collision repair industry along with a strong customer service background, and will be comfortable guiding customers through the repair process while providing a professional, reassuring experience.
As the primary point of contact for customers throughout the repair journey, this role requires excellent communication skills, strong attention to detail, and the ability to manage customer expectations in a fast-paced environment.
Schedule: This is a full-time, permanent position of 40 hours per week. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch.
Reports to: Collision Manager
About Us
The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands.
Customer satisfaction is our top priority, and it is made possible by the dedication of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm
A Day in the Life
As the body shop’s front-line customer relations and service representative, the Customer Service Representative delivers an exceptional customer experience while providing administrative support to the repair facility team. The CSR plays a key role in keeping communication clear and customers, technicians, estimators, insurance partners, and management aligned throughout the repair process.
Act as the main point of contact for customers from vehicle intake through repair completion, providing timely updates on status, timelines, approvals, and any changes
Guide customers through the repair process by clearly explaining procedures, estimates, insurance details, and next steps
Build strong customer relationships through empathy, professionalism, effective communication, and proactive problem-solving
Manage customer expectations and resolve concerns using sound judgment, patience, and effective de-escalation skills
Coordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflow
Work closely with estimators, technicians, insurance representatives, and management to ensure a seamless customer experience
Maintain accurate customer records and follow up as needed
Consistently deliver a high standard of service in a fast-paced collision repair environment
What We’re Looking For
Previous experience in a collision repair facility, automotive service department, or bodyshop environment preferred
Experience as a Bodyshop CSR, Service Advisor, Customer Service Representative, or similar customer-facing automotive role
Strong understanding of the collision repair process and customer journey
Proven ability to manage customer expectations and resolve challenging situations
Excellent verbal and written communication skills
Strong organizational skills with the ability to prioritize multiple tasks
Professional, patient, and customer-focused approach
Experience with insurance claims and repair processes is an asset
Ability to work effectively as part of a team
Why Join Us
Competitive wages
Unlimited opportunities for career advancement and skill development
Comprehensive training from manufacturers and in-house experts
Exclusive access to vendor promotions, offers, and purchase programs
Recognition and rewards initiatives
Comprehensive benefits package
Great colleagues, a positive work environment, and a strong team culture
How to Apply
If this sounds like a great fit, please apply with your resume today!
Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/
This role requires successful candidates to submit a satisfactory Driver’s Abstract.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.
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