Full-Time Bilingual Spanish Call Center Representative (Urgently Hiring)
Company: The Sydney Call Centre
Role summary
Full-Time Bilingual Spanish Call Center Representative (Urgently Hiring) is a role at The Sydney Call Centre in Sydney, Nova Scotia, Canada (on-site). Posted 2026-10-15. Experience level: 0-2. No degree required.
- Job title
- Full-Time Bilingual Spanish Call Center Representative (Urgently Hiring)
- Company
- The Sydney Call Centre
- Location
- Sydney, Nova Scotia, Canada
- Work arrangement
- on-site
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-15
If you're fluent in both English and Spanish and love helping people, this is a fantastic opportunity to jump into a customer service role without needing a degree. They're hiring urgently and offer a great chance to grow within a thriving company.
Job description
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
We are seeking enthusiastic Bilingual Spanish Call Center Representative who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services.
As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time, on-site position with schedules that vary depending on the client program.
We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
--------------
POSITION RESPONSIBILITIES
Key Responsibilities:
Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
Deliver outstanding customer service in both English and Spanish.
Listen carefully to customers, identify their needs, and provide effective solutions.
Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
Build strong customer relationships through professional and empathetic communication.
Identify opportunities to recommend additional products and services when appropriate.
Utilize company systems and technology to manage customer accounts and complete account-related tasks.
Accurately document customer interactions, requests, and claims in company systems.
Follow all client-specific processes, scripts, policies, and compliance requirements.
Use available knowledge bases and training resources to provide accurate information.
Protect confidential and personal customer information in accordance with company policies.
Escalate complex customer concerns to the appropriate department or management team when necessary.
Strive to achieve first-contact resolution through effective problem-solving and communication.
Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes.
Meet established quality, productivity, attendance, and schedule adherence expectations.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be at least 18 years of age.
High school diploma or equivalent.
Fluent in both English and Spanish, with excellent verbal and written communication skills.
Experience using computers for data entry and customer support activities.
Ability to type accurately at a minimum of 20 words per minute.
Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable.
Strong organizational, communication, and time management skills.
Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Comfortable working with Windows-based applications and learning new software systems.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent conflict resolution and interpersonal skills.
Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others.
Ability to multitask, remain organized, and work independently in a fast-paced environment.
Dependable with excellent attendance and punctuality.
Strong team player who thrives in a collaborative environment.
Ability to work scheduled shifts, including the required training period.
Preferred
One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment.
Previous experience supporting state or federal government programs is advantageous but not required.
Experience in retail, hospitality, food service, or other customer-facing roles is highly valued.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
REASONABLE ACCOMMODATION