Senior Manager - Global Operations, Platinum Packages

Role summary

Senior Manager - Global Operations, Platinum Packages is a full-time role at TKO Group Holdings, Inc in Los Angeles, California, United States (on-site). Posted 2026-10-18. Salary: USD 82,500–110,000 per year. Experience level: 5-10. No degree required.

Job title

Senior Manager - Global Operations, Platinum Packages

Company

TKO Group Holdings, Inc

Location

Los Angeles, California, United States

Work arrangement

on-site

Employment type

full-time

Category

Software Engineering

Salary

USD 82,500–110,000 per year

Experience level

5-10

Degree required

No

Date posted

2026-10-18

Job description

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

What You’ll Do

The role of the Senior Manager, Global Operations (Platinum Packages) is to bring the Platinum Packages to life for the LA28 Olympic Games. This role will primarily serve as the program management and operations support for pre-planning and on-site delivery with a focus on client servicing for Platinum Package clients and guests.

Working with internal and external constituents, you will lead a portion of the Platinum Packages Client Servicing process post-sale and deliver exemplary client support, ensuring the flawless execution of the Platinum Package product while operating within the defined Product and Operational Framework.

ESSENTIAL FUNCTIONS & RESPONSIBILTIES

Support the Global Operations team in every facet of strategic planning and delivery for all Platinum Package hospitality experiences

Lead successful program operations planning and delivery for Platinum Package guests including hotel, transportation, and add-on special events and other itinerary inclusions

Work collaboratively with the Accommodations team related to hotel operations such as office space requirements, hotel hospitality space and/or lounge locations, curbside operations etc.

Collaborate with other cross-functional teams, such as Transportation, Workforce operations, Special Events, Ticketing, Venue Event Production, Business Development, Product Operations to support all aspects of the guest journey, from initial planning through to operational delivery.

Maintain a guest-first approach by looking at the entire event ecosystem through the lens of the guest journey

Provide proactive and attentive client management to understand overall client objectives and maximize upsale opportunities where possible. Manage required client briefings, presentations, and site visit requests.

Manage the planning, operations, and communications with the clients and ensure all correct program information for execution.

Input to and support for the sales reporting and operational planning process, including a clear change management process.

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Create and distribute event materials, communications, and presentation decks for internal and external constituents.

Support as needed the Digital Team with the build plan for delivery of the operations including reports for guest data, itinerary building, and Package operations change management

Games-time Operational Support: Onsite operational delivery of Platinum Packages during the Games, ensuring a high-quality guest experience, and managing your respective onsite teams, including onsite staff trainings.

Identify opportunities for enhanced package design and offer exemplary service to Platinum Package clients who want to add on to their packages

Manage budgets for the operational spend including vendor set up and payments and post event reconciliations

Support planning and execution of site visits including logistics for hotels, venues, restaurants, etc. as needed in Los Angeles

Execute all other duties assigned by the team or leadership and be available to assist other workstreams related to Olympics and Paralympics as needed

Other Duties & Responsibilities

Create presentations and documentation in Microsoft office (PPT, Word, Excel, etc.)

Influence and implement specific event procedures and systems.

Conduct and attend meetings as needed, including Global Operations Team meetings.

Manage timelines and deadlines related to assignments within the Global Operations team.

Participate in brainstorm sessions; research, ideate and provide creative ideas.

Manage other administrative duties as needed.

You will have

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's Degree in Hospitality, Account Management, Event Management, Sports Marketing and/or a related field, or equivalent experience required

7+ years of relevant experience in a manager position within the global hospitality, events, or sports industry

Extensive global hospitality experience, with a commitment for service excellence

Ability to establish and maintain excellent working relationships with various internal and external colleagues and stakeholders

Excellent communication, negotiation , marketing and sales skills

Strong relationships within global events community

Experience of managing