Airline Customer Service Supervisor

Role summary

Airline Customer Service Supervisor is a full-time role at TREGO DUGAN AVIATION OF GRAND ISLAND INC in North Charleston, South Carolina, United States (on-site). Posted 2026-08-31. Salary: USD 20 per hour. Experience level: 0-2. No degree required.

Job title

Airline Customer Service Supervisor

Company

TREGO DUGAN AVIATION OF GRAND ISLAND INC

Location

North Charleston, South Carolina, United States

Work arrangement

on-site

Employment type

full-time

Category

Customer Service

Salary

USD 20 per hour

Experience level

0-2

Degree required

No

Date posted

2026-08-31

Job description

Must have open availability

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

General Purpose of Job:

Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.

Essential Duties and Responsibilities :

Plans, organizes, directs, and participates in the Customer Service and Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.

Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records.

Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.

Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.

Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times.

Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.

Maintains emergency checklists and supplies.

Prepares and submits verbal and written reports related to service activities and Agents as required.

Updates Multi-User Flight Information Display System (MUFIDS) as required.

Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages.

Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.

Complete all required training

Only complete tasks for which you are fully trained

Report any safety hazard or incident immediately

Competency/Behavioral Requirements:

Direct and participate in the work of daily operations activities

Prepare timely written and verbal reports, training demonstrations, etc.

Follow oral and written instructions

Communicate effectively both verbally and in writing

Deal effectively and courteously with co-workers and customers

Exercise sound, independent judgment

Analyze situations and problems with a results-oriented focus

Resolve conflict effectively

Identify and evaluate solutions, and effectively implement determined action

Approach problem-solving creatively and with a team orientation

Present an overall professional image

Perform the essential functions of the job without posing a threat to the health and safety of others

Model and promote acceptance and respect for differences among employees

Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA client’s goals and objectives.

Be pleasant with others on the job and display a good-natured, cooperative attitude

Be reliable, responsible, and dependable, and fulfill obligations.

Attention to Detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations

Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace

Willingness to take on responsibilities and challenges

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