Customer Experience Specialist - Italian Bilingual

Role summary

Customer Experience Specialist - Italian Bilingual is a role at TTEC in Almussafes, Valencian Community, Spain (on-site). Posted 2026-08-17. Experience level: 0-2. No degree required.

Job title

Customer Experience Specialist - Italian Bilingual

Company

TTEC

Location

Almussafes, Valencian Community, Spain

Work arrangement

on-site

Category

Software Engineering

Experience level

0-2

Degree required

No

Date posted

2026-08-17

Job description

Customer Experience Specialist - Italian Bilingual

At Percepta, we bring first-class service across each market we support . As Customer Experience Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Customer Experience Specialist (CXS) works with customers and prospective buyers to earn and retain their loyalty with our client, a globally recognised provider of high-quality automotive products and services, by building relationships based on understanding each customer’s needs, concerns, lifestyle, and preferences.

The CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure loyalty, serving as a Single Point of Contact for customers on general enquiries and product and technical queries, with a primary focus on resolving after-sales issues.

Customer interaction is accomplished through a combination of inbound and outbound phone, email, and chat sessions.

Core Objectives

• Build lasting customer loyalty through relationships based on trust, understanding, and ownership of every contact

• Resolve customer concerns and after-sales issues efficiently using available tools and resources

• Serve as a knowledgeable single point of contact for general, product, and technical enquiries

• Maintain accurate, timely documentation of every customer interaction

• Support broader team and business goals through collaboration and consistent performance

During a Typical Day, You’ll

1. Customer Interaction & Relationship Ownership

• Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm through ownership of the contact

• Actively listen to the customer while controlling the interaction to lead them in a professional and efficient manner

• Handle inbound customer calls, emails, and chats in a helpful, courteous, and professional manner

• Return all email and voicemail messages promptly and follow up with customers and dealers as committed

2. Issue Resolution & Product Knowledge

• Act as a resource for all product knowledge and service support

• Resolve customer issues using all available resources, including Dealers, Subject Matter Experts, Field Managers, Stakeholders, and the Knowledgebase

• Use applicable customer satisfaction tools to resolve issues, including financial assistance, service plans, payments, and maintenance plans

3. Cross-Functional Liaison & Documentation

• Act as a liaison between the customer, Sales, Technical hotline, PD, and Warranty support, following up with dealerships to ensure customer satisfaction

• Document customer inquiries and concerns using the CRM tool

• Exhibit strong follow-up and organizational skills in both verbal and written communication

What You Bring to the Role

· Further Education college or similar: A Levels, Higher, ONC, or relevant experience

· Experience, appreciation, and/or passion for the Ford Brand or Commercial Vehicles

· Practiced experience in a Contact Centre or Customer Service role

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