Business Process Owner Offer Management
Company: TVH
Role summary
Business Process Owner Offer Management is a full-time role at TVH in Waregem, Flanders, Belgium (hybrid). Posted 2026-08-06. Experience level: 2-5.
- Job title
- Business Process Owner Offer Management
- Company
- TVH
- Location
- Waregem, Flanders, Belgium
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Trades & Construction
- Experience level
- 2-5
- Date posted
- 2026-08-06
Job description
As the Business Process Owner (BPO) for Offer Management , you are responsible for the global set up, standardization, maintenance and improvement roadmap of the TVH’s global offering processes. You own the end-to-end offer lifecycle from the moment a customer request is captured through validation, enrichment and orchestration, resulting in a solid and personalized customer offer. Your mission is to design and support implementation of a "frictionless" flow where automated logic handles the volume, allowing the organization to focus on high-value exceptions
You are an integral part of the Promise-to-Order Sub-Value Stream (within Offer-to-Cash Value Stream), building a deep as-is business understanding while designing a standardized and frictionless to-be process within the existing and new technology landscapes, aligning and translating business requirements with digital architecture and organizational structure.
Scope:
Process Ownership: Responsible for L2 Manage Customer Offer process and underlying L3/L4/L5 processes, focusing on global standardization and high-velocity automation.
Strategic Vision: Ownership of the process maturity & roadmap, transitioning from high-touch environments to an intelligent, automated "management-by-exception" model.
Global Integration: Operating in a global, matrixed environment to ensure offer flows are aligned with sales channels, product strategies, and compliance.
Process Excellence: Defining the future-state design standards (L2-L5 hierarchy) that enable digital self-service and rapid scalability. Performing detailed as-is process discovery and performance analysis, identifying & driving improvement opportunities towards the defined future state.
Your role and responsibilities
1. Strategic Process Ownership & Roadmap
In collaboration with Business Owners, define and govern the strategic direction for Offer Models and Workflows to ensure they support a diverse, global customer base and multiple routes-to-market, with top notch Customer Experience as guiding design principle.
Develop and maintain maturity roadmaps that drive the organization toward automated offer processing & smart exception handling.
Align the process domain with the overall enterprise strategy and transformation milestones.
Drive specific process improvement initiatives.
2. Future-State Process Design & Deployment
Lead the design and deployment of L3-L5 processes, focusing on Capturing customer quote requests, -Orchestration, -Getting requested data & Generating final Proposal, and ensuring they are benchmarked against industry standards & external best practices to achieve operational excellence.
Translate complex business requirements into scalable, future-proof designs & related process deliverables to support E2E transformation from definition till deployment.
Own and safeguard the Global Template: drive global harmonization by balancing enterprise-wide standards with necessary local regulatory or market-specific requirements and customer centricity with operational excellence.
3. Change Management & Impact Assessment
Conduct Process & Business Impact Analysis to identify how "to-be" designs affect the organization, roles, and skills.
Apply change management strategies (utilizing frameworks like ADKAR) and necessary plans & materials to ensure global adoption of new workflows.
Partner with regional stakeholders, training and communication leads to ensure the global workforce is prepared & willing to adopt new offer workflows.
4. Performance & Continuous Improvement
Establish and monitor a global dashboard of KPIs, including Offer Cycle Time , Touchless Offer Rate , and Offer Winrate.
Perform root cause analysis on process inefficiencies, non-conformities and manual offers to refine logic and eliminate waste.
Master As-Is Offer processes , identify & drive continuous improvement initiatives to optimize the Offer velocity.
5. Governance & Stakeholder Management
Represent the Customer Offer Management process in Transformation, Regional & Global Governance Forums.
Manage the RACI structures and decision-making bodies associated with the Customer Offer domain.
Act as the primary business partner for IT, Data, Compliance, and Operational leaders to ensure cross-functional alignment.
How to succeed / Your profile
Bachelor’s or Master’s degree in Business/Economics, Supply Chain, Engineering, Business Administration or a related field
2+ years experience in Business Process Analysis and/or Ownership, Process Architecture, or Value Stream Transformation in a global context
Proven success in leading process design and execution in complex, multi-entity organizations
Experience with CPQ systems (Configure, Price, Quote), recent trends in omnichannel offer intake (e.g., web portal, EDI, API) and automated case (offer) orchestration is a strong plus
Experience with modern, enterprise-grade digital architectures and their impact on global fulfillment
Proactive Deep-Dive & Execution: A self-starter with exceptional attention to detail who can perform granular process design and manage end-to-end workflows independently with minimal supervision
Process Modeling: Knowledge of process modeling methodologies ( BPMN ) and the ability to maintain a process hierarchy
Strategic Integrator: Ability to translate high-level business strategy into detailed, executable, and automated process designs
Tool Proficiency: High comfort with process modeling and governance tools (e.g., LeanIX, Jira ) and data visualization platforms is a strong plus
Influential Communicator: Strong stakeholder management & communication skills, with the ability to explain complex flows to both IT and executive stakeholders
Navigational Agility : Comf