Service Desk Engineer
Company: Twin State Technical Services LTD
Role summary
Service Desk Engineer is a role at Twin State Technical Services LTD in Davenport, Iowa, United States (on-site). Posted 2026-09-04. Experience level: 2-5.
- Job title
- Service Desk Engineer
- Company
- Twin State Technical Services LTD
- Location
- Davenport, Iowa, United States
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-09-04
This is a great opportunity to join a growing IT team where you can gain valuable experience and advance your career. They offer competitive pay and excellent benefits, making it a stable and rewarding place to work. If you're looking for a role that provides both technical challenges and professional growth without requiring a degree, this could be the perfect fit.
Job description
Description
The Service Delivery Engineer serves as the primary point of contact for technical support requests. This role is responsible for delivering timely, courteous, and effective assistance to end users, resolving incidents and service requests, and ensuring a consistent and positive client experience. The ideal candidate combines strong technical fundamentals with excellent communication and customer service skills.
Respond promptly to service requests and incidents to support established service level agreements (SLAs)
Diagnose and resolve hardware, software, and basic network issues using a structured troubleshooting approach
Communicate technical information clearly and professionally to both technical and non-technical users
Escalate complex or unresolved issues to elevated support teams when appropriate
Follow up with clients to confirm resolution and satisfaction
Accurately and consistently document issues, resolutions, and procedures within the ticketing system
Maintain organized and up-to-date ticket records to support reporting and knowledge sharing
Contribute to team success by assisting with additional duties as assigned
Requirements
Skills and Competencies
Strong customer service orientation with professional phone and written communication skills
Ability to manage multiple priorities in a fast-paced support environment
High attention to detail and strong organizational skills
Proven problem-solving and analytical abilities
Ability to work effectively both independently and as part of a team
Working knowledge of workstation troubleshooting and general IT concepts
Basic to intermediate understanding of networking and server fundamentals
Willingness to learn new technologies and continuously improve skills
Qualifications
Minimum of two (2) years of experience in a service desk or technical support role
Familiarity with an IT ticketing system
Experience supporting environments that include(s) Microsoft 365, Windows 10/11, macOS, ChromeOS, Google Workspace, etc.)
College coursework in information technology or relevant certifications (preferred)
Education and Experience:
Two (2) or more years of service desk support required
College coursework or relevant certificates preferred
Experience with Microsoft 365, Microsoft Windows 10/11, ChromeOS, MacOS, Google workspace or similar systems preferred.
Experience in IT ticketing system
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