Manager, Destination Management
Company: U.S. Travel Association
Role summary
Manager, Destination Management is a full-time role at U.S. Travel Association in District of Columbia, United States (hybrid). Posted 2026-08-25. Experience level: 5-10.
- Job title
- Manager, Destination Management
- Company
- U.S. Travel Association
- Location
- District of Columbia, United States
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-08-25
You’ll be at the heart of the travel industry, helping to shape the strategies that drive destination growth and support professional development for regional tourism leaders. It’s an ideal spot for someone who loves connecting people and building programs that make a tangible impact on the U.S. travel landscape.
Job description
<p class="MsoNormal" style="margin: 8.0pt 0in 4.0pt 0in;"><strong style="mso-bidi-font-weight: normal;">Summary:</strong></p><p class="MsoNormal" style="margin-bottom: 7.0pt;">The Manager, Destination Engagement oversees initiatives that foster relationships and drive engagement with destination CEOs, state tourism directors and members of their teams. The role curates community meetings and gatherings, supports key destination stakeholders to strengthen retention and spearheads special projects that deepen member value, services and benefits. This role serves as a key colleague on the member engagement team and reports to the Vice President, Member Services.</p><p class="MsoNormal" style="margin: 8.0pt 0in 4.0pt 0in;"><strong style="mso-bidi-font-weight: normal;">Responsibilities:</strong></p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Serve as the primary account manager for destination members, driving engagement, maximizing membership value, overseeing onboarding and tracking participation to identify opportunities for deeper involvement and retention.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Implement strategies to engage destinations throughout the year, including project management for the DMO CEO Roundtable, National Council for State Tourism Directors (NCSTD) and ESTO Planning Committee.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Create timelines to achieve deliverables for relevant meetings. Manage the creation, approval and distribution of meeting agendas, pre-reads, remarks and visual products, as needed. Collect RSVPs, analyze attendance and recommend a proactive outreach plan to strengthen participation.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Compose monthly community communications and targeted executive outreach to key destination executives.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Share meeting plans, outcomes, themes and trends with relevant colleagues.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Learn and understand key destination stakeholders; recommend, prepare and present briefing materials for U.S. Travel executives to foster and maintain relationships with more than 100 DMO CEOs and state tourism directors.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Collaborate across the Industry Engagement team to plan dinners, meetings, community events and initiatives that promote engagement, and work with colleagues to ensure favorable member experiences during U.S. Travel events.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Lead the planning, execution and continuous improvement of the ESTO Awards program, managing awards software, submission processes, judging logistics, stakeholder communications and recognition strategies to ensure a best-in-class industry awards experience.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Manage state-specific initiatives, including the listserv, State Tourism Director of the Year award selection process, U.S. Travel Welcome Center Certification Program, New State Directors Boot Camp, annual state budget survey and relevant subcommittees.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Read industry and business articles to remain current on destination news, identify touchpoints to deepen member relationships and surface potential topics for future meetings.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Accompany leadership to represent U.S. Travel at select industry functions.</p><p class="MsoNormal" style="margin: 8.0pt 0in 4.0pt 0in;"><strong style="mso-bidi-font-weight: normal;">Key Attributes:</strong></p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Proactive and creative thinker with the ability to generate innovative ideas, anticipate opportunities and develop impactful solutions that deepen member value.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Highly organized with exceptional process management skills and operational precision; able to manage complex timelines, anticipate needs multiple steps ahead and handle shifting priorities.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Strong written and verbal communication skills, adept at writing refined pre-reads and executive briefings, including slide decks and other visuals, and drafting clear, impactful communications and outreach materials.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Exceptional interpersonal and relationship-building skills, with the ability to establish credibility, cultivate strong partnerships and engage effectively with diverse stakeholders.</p><p class="MsoNormal" style="text-indent: -10.1pt; margin: 0in 0in 2.0pt 10.1pt;">•<span style="mso-spacerun: yes;"> </span>Highly communicative; must possess a positive and proactive attitude and the ability to provide
Apply for Manager, Destination Management at U.S. Travel Association