Customer Service Representative | Orthopaedics | Full-time | Days
Company: UF Health
Role summary
Customer Service Representative | Orthopaedics | Full-time | Days is a full-time role at UF Health in Saint Johns, South Carolina, United States (on-site). Posted 2026-10-15. Experience level: 0-2. No degree required.
- Job title
- Customer Service Representative | Orthopaedics | Full-time | Days
- Company
- UF Health
- Location
- Saint Johns, South Carolina, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-15
This is a fantastic opportunity to join a leading healthcare organization, UF Health, in an Orthopaedics role. You'll be on the front lines, providing essential support to patients and visitors, with no degree required. Plus, it's a full-time position with daytime hours, offering a stable and rewarding career path.
Job description
Overview
The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans.
#ACDP
Responsibilities
Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
Takes and accurately records patient payments for balances during check-in or check-out.
Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
Clearly and concisely communicates with physicians and staff regarding any patient related issues.
Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
Assists in maintaining liaisons with other organizations and offices for the exchange of information.
Qualifications
Education / Training
High School Diploma/Equivalent
Experience Requirements
0 - 1 year Medical Practice Clerical experience
Preferences:
1 year clerical experience in a health care se
Apply for Customer Service Representative | Orthopaedics | Full-time | Days at UF Health