Student Support Adviser
Company: University of Auckland
Role summary
Student Support Adviser is a role at University of Auckland in Auckland, Auckland, New Zealand (on-site). Posted 2026-10-22. Experience level: 2-5. No degree required.
- Job title
- Student Support Adviser
- Company
- University of Auckland
- Location
- Auckland, Auckland, New Zealand
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Degree required
- No
- Date posted
- 2026-10-22
You’ll love this opportunity to help students navigate their university journey in a supportive, vibrant campus environment. It’s a fantastic way to start or grow a career in higher education without needing a degree, offering a great balance of meaningful student interaction and professional development.
Job description
Company Description
Waipapa Taumata Rau | The University of Auckland
The University of Auckland creates globally transformative impacts through our distinctive strengths in world leading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific.
Job Description
Te Whiwhinga mahi | The opportunity
We have an exciting opportunity to join our Student Support team as Student Support Advisers in the Faculty of Arts and Education. The role focuses on supporting undergraduate students - one with an additional emphasis on students from rainbow communities.
In this role, you’ll work closely with students to provide advice, guidance, and support to enhance their wellbeing, sense of belonging, and academic success, while connecting them with relevant services and resources across the University.
This is full-time ( 37.5 hours per week) , 36 month fixed term position that will commence in January 2027.
The role has arisen due to a secondment, providing cover while the substantive staff member undertakes a temporary opportunity elsewhere within the University.
For more information about this role, please refer to the position description .
Mō tō mātou rōpū | About the team
You’ll report to the Student Support and Engagement Manager and be part of a vibrant, supportive team. Together, the team is committed to enhancing the student experience and supporting a diverse cohort of students in the Faculty of Arts and Education.
He kōrero mōu | About you
You’re someone who builds genuine connections and creates a welcoming, supportive environment for students. Alongside a tertiary qualification (or equivalent experience), you will bring:
Experience working with students or young people, and an understanding of their diverse needs
Strong communication, active listening, and relationship-building skills, with a mana-enhancing approach and a focus on excellent service
Awareness of Te Tiriti o Waitangi and a commitment to equity and inclusion
Lived experience, knowledge, or a strong connection with rainbow communities or with students with disabilities, depending on the role
An understanding of the tertiary environment and the ability to respond sensitively to students needing additional support
Ngā āhuatanga kei a mātou | What we offer
The University is committed to providing an excellent working environment through:
Flexible employment practices
Up to 6.75% company superannuation scheme
A competitive salary with five weeks’ annual leave
In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services.
For more information, please visit Staff Benefits .
Me pēhea te tuku tono | How to apply
Applications must be submitted online, by the closing date of 05 November 2026 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
If you have any questions about these roles please get in touch with Rebekah Williams for a confidential discussion via . Please note we are happy to answer your questions, but we do not accept applications by email.
Reasonable accommodations – We are committed to building a more equitable and inclusive workforce and workplace, so we encourage applicants to reach out to discuss any reasonable accommodations throughout the recruitment process, including alternative ways to submit applications.
Additional Information
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
Campus: Auckland City Campus
Position Number: 55556607
UoA Department Name: Student Support and Engagement