NOC Tier 1 - Remote (Holland, OH Preferred)

Role summary

NOC Tier 1 - Remote (Holland, OH Preferred) is a full-time role at Velocity Manufacturing Solutions Corporation (remote). Posted 2026-10-07. Experience level: 0-2. No degree required.

Job title

NOC Tier 1 - Remote (Holland, OH Preferred)

Company

Velocity Manufacturing Solutions Corporation

Location

Remote

Work arrangement

remote

Employment type

full-time

Category

Trades & Construction

Experience level

0-2

Degree required

No

Date posted

2026-10-07

Job description

General Summary

Velocity is a fast-paced company with an open-door environment seeking Data NOC Tier 1 Technicians to join our team. This is an entry-level role within a 24/7/365 Network Operations Center.

The primary responsibility of the NOC Tier 1 Technician is to monitor, support, and troubleshoot customer network environments. This role works directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to ensure timely resolution of network-related issues involvingbroadband circuits, routers, modems, switches, WiFi, VoIP, telephony, and other network-connected devices.

Tier 1 Technicians are responsible for identifying issues, initiating troubleshooting, documenting activity, and escalating more complex problems to Tier 2 when necessary.

We have the following shifts available. All in eastern time zone .

Tuesday-Saturday 11:30am-8pm EST

Wednesday-Sunday 3:30pm-12am EST

Primary Duties and Responsibilities

Demonstrate an obsession with excellent customer support and service delivery

Monitor automated systems, probes, alerts, trouble tickets, email, and phone queues for indications of network issues

Troubleshoot basic to mid-level network issues and take appropriate corrective actions

Accurately document all troubleshooting steps, updates, and resolutions in ticketing systems

Coordinate with on-site technicians, carrier service providers, and internal teams to resolve issues efficiently

Ensure all tickets are handled promptly, accurately, and followed through to completion

Escalate complex or unresolved issues to Tier 2 Technicians following defined processes

Support and collaborate with fellow Tier 1 Technicians as part of a cohesive team

Follow instructions and guidance from Tier 2 Technicians on escalated issues

Continuously monitor customer networks for performance and reliability concerns

Identify opportunities for process improvements within the NOC

Perform additional duties as assigned

Skills and Abilities

Strong customer service mindset with clear and professional communication skills

Ability to document technical information thoroughly and accurately

Basic understanding of networking concepts and tools, including:

OSI Model

TCP/IP

Routers and switches

Broadband technologies (DSL, Ethernet)

WiFi

VoIP and telephony (POTS)

Telnet

Ability to multitask in a fast-paced environment while maintaining attention to detail

Strong problem-solving skills with the ability to follow structured troubleshooting processes

Ability to work both independently and collaboratively within a team

Ability to recognize when escalation to Tier 2 is required

Qualifications, Education and Experience

High School Diploma required

Associate degree preferred

1+ year of experience in IT support, networking, or customer service

Entry-level certifications (e.g., CompTIA Network+) are a plus but not required

Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position

Why you'll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

Customer-obsessed

One team

Do the right thing

Let’s go!

Our Benefits

Medical, Dental, Vision

PTO & Paid Holidays

Paid Sick Time

401K – with Employer Match

Paid Parental Leave

Company provided Life Insurance, Short/Long-Term Disability

Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.