Customer Engineer - Thermal, NSW
Company: Vertiv
Role summary
Customer Engineer - Thermal, NSW is a role at Vertiv in Sydney, New South Wales, Australia (on-site). Posted 2026-08-20. Experience level: 2-5.
- Job title
- Customer Engineer - Thermal, NSW
- Company
- Vertiv
- Location
- Sydney, New South Wales, Australia
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-08-20
You’ll enjoy a great deal of independence in this field-based role, travelling across the Thermal, NSW region to keep mission-critical cooling infrastructure running smoothly. It is a fantastic opportunity to build deep expertise in specialized industrial hardware while working for a global leader that genuinely values technical craftsmanship.
Job description
Position Summary/Objectives of Incumbent:
The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor.
Key Responsibilities
Planning & Reporting:
• Plan your customer service maintenance visits in a structured and methodical manner.
• Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
• Field Service Reports - to be completed for every maintenance & service call attended.
Operational Delivery:
Carry out commissioning, service contract maintenance and after-hours service commitments in a professional, efficient manner.
Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
Keep up to date with your training requirements across multiple Vertiv technologies.
Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
WHS, Environment & Quality:
Comply with all Work, Health & Safety, Environment and Quality obligations.
Actively promote safety in the workplace
Daily Work Duties and expectations:
Drivers Licence is required (may involve visit to remote sites)
Overnight or longer trips may be required.
Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
Attending customer Service calls.
Use of ladders, Scissor lift and scaffolding.
Working in tight and restricted locations.
Working on and around Energised Electrical equipment.
Working on live refrigerant lines and pressure vessels.
Working and Heights (needs Work at Heights Training and refreshed every 5 years)
Working on HVAC Mechanical systems that will involve awkward body positions at times.
Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
Employees reporting to Incumbent Nil
Ma in contacts within Company
Other Customer Engineers – Thermal
Service Supervisor –Thermal
Service Operations Manager
Safety Manager
Technical Support Team
Sales Team
Finance
Main contacts outside the Company
Customers
Product Suppliers
Contractors
Vertiv Partners
Education/Qualification:
Mechanical Trade Certificate (state dependant)
Restricted Electrical Licence
Refrigerant Handling Licence
Specialist Knowledge:
Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
Practical Experience:
Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
Thermal controls & Networking knowledge
Proficiency in Microsoft Office
Personal Characteristics:
Excellent communication, inter-personal and problem-solving skills.
Learning agility
Interpersonal skills
Ability to work collaboratively in a team environment.
Ability to multitask and priorities workloads.
Negotiation & influencing skills.
Computer literacy at an intermediate level
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, nat