Dispatch Specialist
Company: Villatel
Role summary
Dispatch Specialist is a role at Villatel in Davenport, Florida, United States (on-site). Posted 2026-08-08. Experience level: 2-5.
- Job title
- Dispatch Specialist
- Company
- Villatel
- Location
- Davenport, Florida, United States
- Work arrangement
- on-site
- Category
- Logistics & Warehousing
- Experience level
- 2-5
- Date posted
- 2026-08-08
Job description
Be the Voice Behind Exceptional Guest Experiences
Villatel is seeking a highly organized, proactive Dispatch Specialist to support our Operations team. In this role, you’ll serve as the central command hub—coordinating service requests across maintenance and guest experience to ensure every detail is handled seamlessly.
This is a high-impact position where communication, quick thinking, and attention to detail come together to create exceptional guest experiences. If you thrive in a fast-paced environment and enjoy being the person who keeps everything running smoothly, we want to hear from you.
What You’ll Do
Monitor incoming service requests from multiple channels including phone, email, and digital platforms
Identify and address delays or service gaps to ensure timely resolution
Prioritize and assign tasks based on urgency, request type, and team availability
Ensure all service requests are handled efficiently and meet guest satisfaction standards
Maintain accurate, real-time records of requests, assignments, and completion status
Coordinate closely with maintenance, housekeeping, guest services, and leadership teams
Communicate directly with guests to gather details, provide updates, and confirm satisfaction
Conduct follow-ups to ensure all issues are fully resolved
What You Bring
High School Diploma or equivalent required; Associate or Bachelor’s degree in Hospitality, Business, or related field preferred
Previous experience in dispatching, coordination, or customer service—preferably in hospitality
Excellent verbal and written communication skills with a professional, guest-focused approach
Strong organizational skills with exceptional attention to detail
Ability to multitask, prioritize, and problem-solve in a fast-paced environment
Proficiency with dispatching systems, property management systems (PMS), and Microsoft Office
A collaborative mindset with the ability to work effectively across departments
Calm, composed, and solutions-oriented under pressure
Flexibility to work evenings, weekends, and holidays as needed
Why Join Villatel?
Be at the center of resort operations—every team depends on you
Play a key role in delivering seamless, memorable guest experiences
Work in a dynamic, fast-paced environment where no two days are the same
Join a team that values collaboration, efficiency, and service excellence
If you’re ready to take ownership of the flow of operations and make a direct impact on guest satisfaction, apply today and become a vital part of the Villatel experience.