Client Support Coordinator
Company: Viticus Group
Role summary
Client Support Coordinator is a full-time role at Viticus Group in Paradise, Nevada, United States (on-site). Posted 2026-10-19. Salary: USD 19 per hour. Experience level: 2-5. No degree required.
- Job title
- Client Support Coordinator
- Company
- Viticus Group
- Location
- Paradise, Nevada, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Salary
- USD 19 per hour
- Experience level
- 2-5
- Degree required
- No
- Date posted
- 2026-10-19
You’ll love this opportunity to join a community-focused team in Las Vegas where your work directly supports advancements in medical education and research. Since there’s no degree requirement and the role emphasizes hands-on coordination, it’s a fantastic way to build a professional career in a fast-paced, mission-driven environment.
Job description
Description
ABOUT VITICUS GROUP
At Viticus Group, we are more than just an organization — we are a community of innovators, educators, and professionals dedicated to advancing science, medicine, and education. Based in Las Vegas, we provide hands-on continuing education courses, conferences, and training programs that connect experts from around the world with the latest advancements in research, technology, and practical application.
Our mission is to bridge the gap between cutting-edge science and real-world practice, empowering professionals to take what they learn and apply it in meaningful ways that improve lives, industries, and communities.
Are you someone who loves science, thrives on learning, and gets inspired by innovation? Join us as we teach and share the discoveries that drive progress — because at Viticus Group, education fuels innovation.
JOB SUMMARY
The Client Support Coordinator reports directly to the Senior Manager of Executive Support and Administration and supports a blend of customer service, front office coordination, and administrative operations. This role requires strong judgment, organization, and the ability to determine when issues can be resolved independently versus escalated to appropriate personnel.
The ideal candidate maintains a consistent on-site presence, manages a high volume of incoming calls, and supports the organization’s conferences, courses, and year-round events. The Client Support Coordinator represents Viticus Group in a professional, courteous, and positive manner at all times.
This position plays a vital role in ensuring a seamless experience for clients and employees by combining frontline engagement with behind-the-scenes administrative support. The Client Support Coordinator helps maintain operational efficiency, supports service quality, and ensures inquiries and issues are addressed by the appropriate teams in a timely manner.
EDUCATION, EXPERIENCE SKILLS & ABILITIES
Education
High School Diploma or equivalent required.
Experience
Minimum of two (2) years of experience in customer service, administrative support, reception, or a related client-facing role required.
Three (3) to five (5) years of experience in a front desk, service desk, or multi-functional administrative environment preferred.
Experience supporting events, registrations, or client services operations is a plus.
An equivalent combination of education and experience will be considered.
Skills & Abilities
Technical Skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required.
Experience with CRM systems, registration platforms, or ticketing systems preferred.
Ability to quickly learn and navigate internal databases and systems.
Basic troubleshooting skills (e.g., password resets, user support, system navigation).
Ability to follow standard procedures to resolve routine system or user issues.
Communication
Strong written and verbal communication skills with a professional, polished, and customer-focused approach.
Ability to communicate clearly and effectively with internal teams and external clients to ensure accurate information and timely support.
Strong interpersonal skills with the ability to build rapport and maintain positive, service-oriented relationships.
Problem-Solving & Decision-Making
Apply established procedures to resolve routine client inquiries and operational issues.
Assess situations and determine when to resolve independently or escalate to appropriate team members.
Use sound judgment to prioritize tasks and manage competing requests in a fast-paced environment.
Recognize recurring issues and communicate patterns or concerns to appropriate teams.
Collaboration & Teamwork
Team-oriented with the ability to work collaboratively across departments to support daily operations and client needs.
Communicates effectively with internal teams to ensure timely resolution of requests and seamless service delivery.
Supports team members and contributes to a positive, cooperative work environment.
Professional Qualities
Highly organized with strong attention to detail, accuracy, and accountability.
Self-motivated with the ability to work independently while managing multiple priorities.
Demonstrates reliability, professionalism, and a strong work ethic.
Maintains a professional presence as a primary point of contact while representing the organization’s mission, vision, and values.
Flexible to support occasional evenings, weekends, holidays, and event-related activities as needed.
JOB SPECIFIC DUTIES
Client & Front Office Support
Answer, screen, and route a high volume of incoming calls professionally and efficiently.
Greet and assist visitors and clients upon arrival, ensuring a welcoming experience.
Provide general client assistance, including password resets, education certificate support, and registration guidance.
Assess client requests and escalate technical or complex issues to appropriate internal teams when necessary.
Serve as the primary point of contact for general inquiries, ensuring timely and accurate responses.
Maintain awareness of ongoing programs, events, and services to effectively assist and direct clients.
De-escalate client concerns when possible and ensure a positive resolution experience
Administrative & Operational Support
Assist with internal ticketing requests, ensuring accurate documentation and timely follow-up.
Perform data entry and registration support with attention to accuracy and confidentiality.
Conduct routine audits to support data integrity, compliance, and operational continuity.
Provide administrative support as needed, including internet research, database updates, reporting, and special projects.
Prepare and maintain records, logs, and documentation (i.e., SOPs) to support departmental operations.
Track and follow up on support tickets to ensure completion and accountability across teams.
Support process