Warehouse Associate
Company: Wallace Supply LLC
Role summary
Warehouse Associate is a full-time role at Wallace Supply LLC in Gaithersburg, Maryland, United States (on-site). Posted 2026-10-11. Salary: USD 18–22 per year. Experience level: 2-5. No degree required.
- Job title
- Warehouse Associate
- Company
- Wallace Supply LLC
- Location
- Gaithersburg, Maryland, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Logistics & Warehousing
- Salary
- USD 18–22 per year
- Experience level
- 2-5
- Degree required
- No
- Date posted
- 2026-10-11
Here's a great opportunity for a Warehouse Associate at Wallace Supply LLC! This full-time role doesn't require a degree and offers a solid salary of $18-22 per hour. You'll be key in managing shipping, receiving, and general warehouse upkeep, with potential for overtime.
Job description
Job Title:
Warehouse Associate
FLSA Status:
Non-Exempt: Some overtime may be required
Reports To:
Branch Manager
Position Summary:
Working under the direction of the Branch Manager, the Warehouse Associate is responsible for managing all aspects of shipping and receiving and performing general warehouse maintenance and deliveries. This position has no formal supervisory responsibilities.
Essential Job Results and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Duties and Responsibilities
Oversee all aspects of warehouse operations including but not limited to stocking, shipping and receiving. Ensure all merchandise in the warehouse and showroom is accurately and thoroughly accounted for, properly labeled, and in its appropriate location(s).
Ensure timely, accurate, and efficient handling of incoming shipments.
Ensure timely, accurate, and efficient handling of outgoing shipments.
Stage customer backorders for will-call pickups or company delivery.
Fill customer orders in accordance with pick tickets, complete appropriate paperwork, and place a copy with the merchandise for shipment.
Process returned good authorizations for products received from suppliers according to company procedures.
Assist branch management with the handling of all warranty/freight claims and related product issues in a timely and cost-efficient manner.
Load delivery vehicle(s), drive and unload at customer locations
Develop and implement new programs to reduce shipping and warehousing costs or to increase handling efficiency and productivity.
Maintain a neat and orderly workplace at all times to include moving pallets, sweeping, and mopping removing/disposing of debris.
Maintain on a consistent and ongoing basis a clean, tidy and safe facility in conformance with all OSHA, HAZMAT, and management standards.
Assist sales efforts on an as needed basis including but not limited to assisting in-store customers, filling customer orders, delivery to customers, and answering telephones.
Assist management in its decision making when appropriate, practical, or required to run the business.
Other duties as many be assigned.
Customer Service Results and Responsibilities
Assist sales efforts on an as needed basis including but not limited to assisting in-store customers, filling customer orders, delivery to customers, and answering telephones.
Answers incoming telephone calls and emails and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
Assists customers with the use of Johnstone Supply e-commerce and mobile application questions.
Research and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts.
Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
Develops good working relationships and rapport with customers. Greets regular customers by name.
Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
Follows company pricing and credit guidelines.
General Results Responsibilities
Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory representatives.
Is organized and orderly, and capable of maintaining appropriate records.
Completes all transactions and necessary paperwork accurately and in a timely manner.
May represent Johnstone Supply at trade associations, events and local chapters.
Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Education and Experience:
Required: High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.
Preferred: The above plus 2 years of experience with a wholesale HVAC/R or similar industry.
Job-Specific Knowledge, Skills & Abilities
Ability to provide consistent, professional customer service.
Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems that will often require attention to detail.
Demonstrated understanding and application of effective sales strategies and techniques.
Ability to maintain a positive, courteous, and friendly demeanor.
General knowledge of HVAC/R products, concepts, and the industry as a whole.
Skill in proactively commu