Concierge
Company: Warwick Castle
Role summary
Concierge is a part-time role at Warwick Castle in United Kingdom (on-site). Posted 2026-10-26. Salary: GBP 14 per hour. Experience level: 0-2. No degree required.
- Job title
- Concierge
- Company
- Warwick Castle
- Location
- United Kingdom
- Work arrangement
- on-site
- Employment type
- part-time
- Category
- Customer Service
- Salary
- GBP 14 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-26
You have the chance to work at one of Britain’s most iconic historic landmarks, helping guests make the most of their stay at Warwick Castle. It is a fantastic, flexible role if you enjoy meeting new people and providing a memorable experience, with no specific degree required to get started.
Job description
What you'll bring to the team
Tower Suites Concierge
Location: Warwick Castle Resort, Warwick, Warwickshire CV34 4QU
Hours: Fully flexible, working up to 5 days out of 7, including weekends, evenings and bank holidays
Contract: Fixed Term Seasonal
Join the team at Britain’s Ultimate Castle! Here at Warwick Castle we are looking for smart and talented people to deliver brilliant customer service to ensure our guests experience the fun of real history.
We are currently recruiting a Tower Suites Concierge to join our dedicated Accommodation Team. Reporting to the Hotel Duty Managers you will assist the Accommodation Team in ensuring the friendly and efficient arrival and departure of our guests. To maintain high standards of hospitality at all times. To provide guests with information needed throughout their stay.
The key objectives of the role include but are not limited to:
Ensuring that the guests get the greatest value for their money by delivering impeccable customer service
Adapt to every guests individual requests and go out of your way to deliver this
Ensuring that the rooms are of impeccable standard of cleanliness
Handle any guest problems, complaints or compliments, passing on any relevant information to the Hotel Duty Manager.
This is a seasonal part time position and you will work up to 5 days out of 7, including weekends, evenings and bank holidays. Flexibility is therefore essential. Because of the nature of our business you will be required to work evenings, weekends and bank holidays.
If you have the spellbinding engagement in you to create lifelong memorable experiences for our guests and you can bring a sense of fun to your work whilst encouraging a collaborative culture across the team, we would love to hear from you!
Qualifications & Experience
Enthusiastic, energetic, and able to put a smile on guest’s faces
Ability to work on your own, and also part of a team
An eye for detail
Ability to deliver brilliant customer service, finding ways to go the extra mile
Benefits
Alongside working with a great team, we also offer:
• 25% discount in our retail shops and restaurants and 40% off LEGO online • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year • Employee pricing up to 55% off cinema tickets
If you are interested in this opportunity and you would like to hear more, please click on the apply button now.
Pay Range
From GBP £13.65/Hr.