India Assistant Manager, Business Services
Company: Waste Management, Inc. (WM)
Role summary
India Assistant Manager, Business Services is a role at Waste Management, Inc. (WM) in Juni Indore Tahsil, Madhya Pradesh, India (on-site). Posted 2026-08-31. Experience level: 5-10.
- Job title
- India Assistant Manager, Business Services
- Company
- Waste Management, Inc. (WM)
- Location
- Juni Indore Tahsil, Madhya Pradesh, India
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-08-31
Waste Management is looking for an Assistant Manager to join their Business Services team in India. This role offers a great opportunity for someone looking to grow their career in a supportive environment. You'll be instrumental in ensuring smooth business operations and contributing to the company's success.
Job description
I. Job Summary
The Assistant Manager – Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period.
II. Essential Duties and Responsibilities
Identify steps in work processes to implement and test improvement opportunities yielding optimal results.
Monitor and review performance metrics for achievement of objectives
Track and ensure closure of complaints
Effectively manage Contact Center operations for consistent performance achievements
Identify relevant training needs of agents and Team Leaders, ensuring effective implementation
Effectively manage shift operations
Prepare work/manpower schedules, incorporating contingency plans.
Interface with IT, HR, Training and Quality, as needed
Collate data and generate MIS reports
III. Qualifications
A. Required Qualifications
Bachelor's Degree (accredited), or in lieu of degree
minimum 6 years of relevant experience managing and/or leading in a Contact Center team environment (in addition to education requirements)
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
WM India offers comprehensive healthcare, accidental insurance, medical and life coverage, voluntary parental insurance, optional NPS contributions, and statutory payment of gratuity benefits for eligible employees.
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