Patient Care Coordinator Lead

Role summary

Patient Care Coordinator Lead is a full-time role at Wellness and Equity Alliance LLC in Los Angeles, California, United States (hybrid). Posted 2026-10-16. Salary: USD 25–28 per hour. Experience level: 2-5. No degree required.

Job title

Patient Care Coordinator Lead

Company

Wellness and Equity Alliance LLC

Location

Los Angeles, California, United States

Work arrangement

hybrid

Employment type

full-time

Category

Healthcare Support

Salary

USD 25–28 per hour

Experience level

2-5

Degree required

No

Date posted

2026-10-16

Job description

Description

About Wellness Equity Alliance

Wellness Equity Alliance is a national multidisciplinary health organization that designs and delivers integrated, community-based care for populations most impacted by health inequities. We do this through mobile and field-based models, providing medical care, behavioral health services, substance use treatment, harm reduction, and care coordination in nontraditional settings such as encampments, schools, reentry sites, and rural communities, as well as with sovereign tribal nations. Grounded in trauma-informed, culturally responsive, and data-driven practices, WEA combines clinical expertise, lived experience, and advanced population health analytics to reduce barriers to care, improve continuity, and strengthen local systems. We have partnered with more than 60 public agencies, managed care plans, and community-based organizations across the U.S. to implement scalable, sustainable programs that are advancing health equity and improving outcomes for historically marginalized populations.

We are known as Renegades, Rebels, Disruptors, and Dreamers. If that sounds like you, we want you on our team.

Position Summary

The Patient Care Coordinator Lead (PCC Lead) is a senior member of WEA's Call Center team and the second position in the Call Center's structure. The role combines two responsibilities:

About 80%: outreach, enrollment, and care management. You will reach prospective CalAIM members by phone and connect eligible individuals to WEA's Enhanced Care Management (ECM) and Community Supports programs. You will also serve as Lead Care Manager for an assigned caseload of enrolled members.

About 20%: Call Center operations. You will support and oversee Call Center workflows, quality, and day-to-day performance.

Care management in this role is delivered by telephone. The position is hybrid. About 60% of the time you will work in person at one of our Los Angeles, San Bernardino, or Coachella Valley sites, alongside our Street Medicine, Behavioral Health, and care teams. The rest of the week you will work remotely.

The PCC Lead has growth built in. The position has no direct reports at this time, but it is expected to take on expanded leadership and supervisory responsibilities as the Call Center grows.

The ideal candidate is compassionate and organized, and stays steady on the phone with people who are hesitant or hard to reach. They are comfortable helping teammates succeed and committed to improving health outcomes for historically marginalized communities.

Key Responsibilities

Outreach and Enrollment (part of the roughly 80% core role)

Conduct high-volume outbound telephone outreach to prospective CalAIM members identified through health plan referrals, community referrals, and internal lead lists.

Explain WEA services, ECM, and Community Supports in plain language, and build rapport with individuals who may be hesitant or difficult to reach.

Screen individuals for program eligibility and interest, and complete enrollment or schedule enrollment appointments.

Meet daily outreach targets for call volume, successful contacts, and enrollment conversion.

Track outcomes and disposition codes accurately.

Lead Care Management – Telephonic (part of the roughly 80% core role)

Serve as the primary point of contact for an assigned caseload of ECM members, coordinating their medical, behavioral health, substance use, dental, and social service needs.

Complete comprehensive assessments of members' health, behavioral health, and health-related social needs, using WEA tools and following health plan requirements.

Develop, implement, and update person-centered care plans with members, using motivational interviewing, coaching, and other evidence-based approaches.

Coordinate care across primary care, specialists, behavioral health, pharmacies, and community partners, including scheduling appointments and arranging transportation.

Support transitions of care to prevent avoidable readmissions. This includes timely follow-up after emergency department visits, hospital discharges, and release from incarceration.

Connect members to Community Supports, including housing navigation, recuperative care, and other services that address health-related social needs.

Monitor progress toward care plan goals and identify barriers. When a plan needs to change, bring the member to a case conference with the multidisciplinary care team.

Escalate urgent clinical, behavioral health, or safety concerns to clinical staff according to WEA protocols.

Operational Support and Oversight (about 20%)

Provide day-to-day operational support to the Call Center. This includes monitoring queues, call volume, and daily outreach and enrollment targets, and flagging gaps to leadership.

Serve as a first-line resource for Call Center staff on complex calls, eligibility questions, workflow questions, and escalations.

Assist with onboarding, training, and ongoing coaching of new Patient Care Coordinators, and support peer shadowing and knowledge sharing.

Review documentation, dispositions, and call quality for accuracy and compliance. Share findings with leadership to support quality assurance and audits.

Support reporting and tracking of Call Center performance metrics, and help identify trends, barriers, and opportunities for process improvement.

Assist with scheduling coverage, work distribution, and workflow coordination across the Call Center in partnership with leadership.

Act as a point of contact for health plan and internal partners on Call Center operational questions, as directed by leadership.

Contribute to developing and refining Call Center policies, scripts, and procedures.

Prepare for expanded leadership and supervisory responsibilities as the Call Center grows.

Team and In-Person Work

Work on site about 60% of the time, taking part in team huddles, case conferences, trainings, and community events.

Coordinate warm handoffs with Str