Ground Floor - Team Member
Company: Whitbread
Role summary
Ground Floor - Team Member is a full-time role at Whitbread in Cardiff, Wales, United Kingdom (on-site). Posted 2026-10-10. Salary: GBP 13 per hour. Experience level: 0-2. No degree required.
- Job title
- Ground Floor - Team Member
- Company
- Whitbread
- Location
- Cardiff, Wales, United Kingdom
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Salary
- GBP 13 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-10
Here's a fantastic opportunity to join a great team at Premier Inn, no degree needed! You'll be the welcoming face for guests, helping with everything from check-in to serving meals, making their stay comfortable and enjoyable. It's a full-time role with a solid hourly wage, offering a chance to be an essential part of a guest's experience.
Job description
We're currently recruiting in our Cardiff City Centre (Stadium) Premier Inn. Working 24 hours per week, paying up to £13.06 per hour.
Ground Floor Team Member – Cardiff City Centre (Stadium) Premier Inn
You are the first person many of our guests meet. And often the last before they leave.
As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.
No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.
Pay, hours and location
Pay: Up to £13.06 per hour
Contract: Permanent – we don’t do zero-hours contracts.
Hours: 24 guaranteed hours per week.
Location: Custom House Street, Cathays, Cardiff, CF10 1AP
Shifts: Includes evenings, weekends and busy guest periods.
What you’ll do
As a Ground Floor Team Member, no two shifts look exactly the same.
Depending on where you’re needed, you might:
Welcome guests and help them check in
Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
Answer questions and help solve problems
Help keep the reception, restaurant and public areas looking their best
Support your teammates across the hotel when things get busy
Make sure every guest feels looked after from arrival to departure
This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.
You don’t need hotel experience
Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.
If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.
Why join Premier Inn?
You’ll be joining a team that supports each other from day one.
We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.
As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.
What you’ll get
Permanent contract (we don't do zero-hours contracts)
Full training and support from day one
Opportunities to learn new skills and develop your career
Whitbread Benefits Card – up to 60% off Premier Inn rooms
Company pension and Save As You Earn scheme
Discounts on shopping, travel, cinema, supermarkets and more
Is this role right for you?
If you:
Like being busy and working with people
Stay calm under pressure
Enjoy taking the initiative
Want a role where every day is different…
…then we’d love to hear from you.
Apply today and help make every stay a great one.