Patient Outreach Specialist (Outbound Sales)

Role summary

Patient Outreach Specialist (Outbound Sales) is a full-time role at Winning Assistants (remote). Posted 2026-10-09. Salary: USD 5–6 per hour. Experience level: 0-2. No degree required.

Job title

Patient Outreach Specialist (Outbound Sales)

Company

Winning Assistants

Location

Remote

Work arrangement

remote

Employment type

full-time

Category

Healthcare Support

Salary

USD 5–6 per hour

Experience level

0-2

Degree required

No

Date posted

2026-10-09

Job description

Job Post: Patient Outreach Specialist

Position Type: Full-Time (40 hours per week)

Work Hours: 8:00 AM – 5:00 PM Central Time

Work Days: Monday – Friday

Salary: $5 - $6 per hour, depending on experience

Workplace: Remote

Our client is a well-established U.S.-based prosthetics and orthotics healthcare provider with approximately 30 clinic locations. We are seeking a compassionate, organized, and proactive Patient Outreach Specialist to join the remote scheduling and patient access team.

In this patient-facing role, you will help patients move efficiently from an initial inquiry, referral, or prescription to a scheduled appointment at the appropriate clinic. You will communicate with patients through phone, email, chat, and text while coordinating with physician offices and internal healthcare teams to ensure required information and documentation are complete.

This position is ideal for someone who combines excellent patient communication with strong organization and follow-through. You should be comfortable making outbound calls, guiding patients through next steps, handling objections or concerns professionally, and managing multiple patient cases in a fast-paced healthcare environment.

Above all, you will help create a positive patient experience by making the scheduling process as clear, efficient, and supportive as possible.

Key Responsibilities

Patient Outreach & Communication Handle inbound and outbound patient inquiries through phone, email, chat, and text

Communicate with patients professionally, empathetically, and in accordance with HIPAA requirements

Promptly contact patients following an inquiry, referral, or prescription

Gather required demographic, insurance, referral, prescription, and relevant clinical information

Assess patient needs using established product, service, and scheduling guidelines

Clearly explain scheduling requirements, next steps, and expectations

Address questions and concerns while helping patients understand what is needed to proceed

Follow up consistently with patients who have incomplete information or outstanding requirements

Maintain professionalism when communicating with upset, hesitant, or difficult-to-reach patients

Send approved patient reminders, updates, newsletters, or other communications as needed

Patient Scheduling & Access Coordination Schedule patients for prosthetic and orthotic appointments at the appropriate clinic

Determine the appropriate scheduling location based on patient needs, location, device type, documentation status, and provider availability

Support patient-facing scheduling and calendar coordination

Ensure required information and documentation are received and reviewed before scheduling

Coordinate with patients, physician offices, intake, billing, clinic teams, and other support departments to resolve barriers to care

Escalate difficult patient concerns, incomplete documentation, unreachable patients, or workflow barriers to the appropriate supervisor or department

Help ensure each patient interaction ends with a clear and appropriate next step

Documentation & Follow-Up Review and confirm required documentation, including prescriptions, insurance information, physician details, referrals, and other necessary records

Accurately enter and maintain patient information in applicable systems

Document all patient interactions, outreach attempts, appointment details, and follow-up actions

Sort, prioritize, and respond to patient emails, text messages, and other communications in a timely manner

Maintain organized follow-up workflows for multiple patient cases

Protect patient confidentiality and ensure all documentation and communication meet HIPAA standards

Take ownership of assigned patient interactions through the appropriate next step or escalation

Additional Support Collaborate with intake, billing, clinic operations, support teams, and leadership

Participate in virtual training, coaching sessions, team meetings, and remote huddles

Assist with internal calendar coordination when needed

Participate in community outreach events or virtual health education sessions when requested

What Success Looks Like

A successful Patient Outreach Specialist delivers an exceptional patient experience while helping patients get scheduled quickly, accurately, and compassionately.

Success in this position includes:

Timely and consistent patient outreach

Accurate and complete documentation

Strong follow-up and ownership of patient cases

Efficient and accurate appointment scheduling

Clear, compassionate, and professional communication

Effective coordination with internal teams and physician offices

Proper escalation of barriers or incomplete requirements

Consistent adherence to HIPAA and confidentiality standards

Ability to perform effectively in a fast-paced, metrics-driven environment

Required Skills & Experience

Relevant experience in healthcare, patient scheduling, patient access, customer service, call center operations, sales, or another patient-facing role

Experience handling inbound and/or outbound calls

Comfortable conducting proactive patient outreach and following established scripts or workflows

Ability to professionally address questions, concerns, and objections while guiding patients toward an appropriate next step

Excellent verbal and written communication skills

Strong listening skills and ability to understand patient needs, concerns, urgency, and scheduling barriers

Compassionate, patient, and professional communication style

Strong organizational and time-management skills

Excellent attention to detail and accuracy

Ability to manage multiple patient cases, communications, follow-ups, and deadlines simultaneously

Comfortable working in a fast-paced and metrics-driven environment

Strong follow-through and ownership of assigned patient interactions

Ability to collaborate effectively with intake, billing, clinic operations, physician offices, support teams, a