Quality Coordinator (2nd Shift)
Company: York Design Group
Role summary
Quality Coordinator (2nd Shift) is a full-time role at York Design Group in West Manchester Township, Pennsylvania, United States (on-site). Posted 2026-10-06. Experience level: 2-5. No degree required.
- Job title
- Quality Coordinator (2nd Shift)
- Company
- York Design Group
- Location
- West Manchester Township, Pennsylvania, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Administrative
- Experience level
- 2-5
- Degree required
- No
- Date posted
- 2026-10-06
Looking for a rewarding role where you can make a real impact on quality improvements? York Design Group has an opening for a full-time Quality Coordinator on their 2nd shift. No degree is necessary, and this position offers a great opportunity to dive deep into problem-solving and collaborate with different teams to ensure customer satisfaction.
Job description
Description
This role plays a critical part in driving company-wide Quality Improvement initiatives by leading the investigation and resolution of quality-related complaints. The position is responsible for conducting thorough root cause analyses, communicating findings and corrective actions to cross-functional teams in a timely manner, and supporting consistent, customer-focused resolutions. In addition, the role assists in validating credits related to quality defects, provides quality-based recommendations to Customer Service, and evaluates purchased finished goods to ensure they meet established quality standards and customer expectations.
The schedule for this position is Monday - Friday, and either a 2:00 - 10:00 PM or 3:00-11:00 PM shift.
PRIMARY DUTIES
Conduct investigations and dispositions of ALL customer complaints, both internal and external.
Test hang all print types on air board and wet hang for internal inspections.
Effectively communicate and support Customer Service, Production, Studio, Warehouse, and suppliers as needed.
Maintain and update all complaint logs daily.
Support quality at both manufacturing locations as well as support suppliers with purchased finished goods.
Prepare reports by collecting, analyzing, and summarizing data and making recommendations.
Interact with Manufacturing, Designers, R&D and Engineering teams to optimize documentation related to quality and inspection checks.
Support Quality Improvement teams.
Coordinate with suppliers and customers relating to quality trends, performance, and corrective action.
Lead root cause analysis and develop detailed corrective actions for product and service quality issues, preventing customer complaints.
Contribute to team effort by accomplishing related results as needed.
All other duties as assigned.
Requirements
EDUCATION & EXPERIENCE
High school diploma or GED
2+ years’ industry experience preferred
2+ year’s wallcovering hanging experience preferred
Proven critical thinking and problem-solving skills.
Excellent interpersonal communication skills; verbal, written, and oral
Proficiency in MS Office (i.e. Word, Excel, PowerPoint, Outlook).
Excellent communication and presentation skills.
PHYSICAL DEMANDS
Must be able to lift 30+ lbs.
Must be able to work with liquid adhesives
MENTAL/VISUAL DEMANDS
Must be able to see print defects and color variation to standard
Must be able to communicate effectively via email and phone
Must be able to Multi-Task and meet deadlines
Apply for Quality Coordinator (2nd Shift) at York Design Group