Customer Experience Agent II - hybrid (Navi Mumbai)
Company: Zema Global
Role summary
Customer Experience Agent II - hybrid (Navi Mumbai) is a full-time role at Zema Global in Navi Mumbai, Maharashtra, India (hybrid). Posted 2026-08-18. Experience level: 2-5.
- Job title
- Customer Experience Agent II - hybrid (Navi Mumbai)
- Company
- Zema Global
- Location
- Navi Mumbai, Maharashtra, India
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-08-18
Zema Global is looking for a reliable professional to join their Navi Mumbai office in a hybrid capacity, offering a stable environment for someone looking to grow their career in customer support. You’ll be handling escalated inquiries, making this a great fit if you enjoy solving complex problems while enjoying a balance between home and office work.
Job description
Location: Navi Mumbai, India
Position Type: Full-time, Permanent
Work model: Hybrid
Shift : Multiple time shifts (covering Asia and UK time zones)
Industry: Energy Data, Commodities & Financial Technology (FinTech)
About Us
Founded in 1995, Zema Global Data Corporation empowers organizations to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results. Over the past two years, Zema Global has accelerated its growth through strategic investment and acquisition to strengthen our global leadership. Together we’re helping our customers gain a Decisioning Advantage – one bold idea at a time. With a presence across global energy, commodity, and financial markets, Zema Global empowers customers to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results.
At Zema Global, we Think Big, Make It Happen, and Win as One. We thrive on collaboration, creativity, and respect, united by a shared drive to innovate and deliver meaningful impact for our customers and communities. If you’re inspired by solving complex challenges and contributing to a culture that values purpose and performance, we invite you to join us.
Position Overview
As a Customer Experience Agent II , you will play a critical role in ensuring our customers across Europe and the wider EMEA region maximize the value of our software suite. You’ll provide frontline support, troubleshoot technical issues, and guide customers through installations and upgrades helping them stay productive and successful.
What You'll Be Doing
Deliver frontline technical support for our enterprise software suite and services.
Capture, log, and investigate client requests, ensuring timely resolutions or appropriate escalations.
Triage and troubleshoot technical issues, providing solutions or interim workarounds when needed.
Assist with application installations and upgrades, coordinating with internal and external stakeholders.
Document solutions and contribute to knowledge bases, manuals, and internal resources.
Mentor and support junior teammates, fostering a culture of learning and collaboration.
Stay current with emerging technologies and continuously deepen product expertise.
What You'll Bring
Essential
Bachelor’s degree in computer science, Engineering or a related field, or equivalent practical experience
At least 2 years in a technical support or client-facing technical role
Strong working knowledge of Java and SQL
Proficiency in English (verbal and written)
Clear, confident verbal and written communication skills
Strong problem-solving mindset and ability to think outside the box
Ability to work independently while collaborating effectively with cross-functional teams
Self-starter comfortable operating in fast-paced, high-performance environments
Naturally curious with a drive to understand “how” and “why.
Desirable
Hands-on experience with Liquibase
Experience working with Oracle JDBC, Oracle RAC, or MSSQL
Experience deploying or supporting applications on Apache Tomcat
Exposure to enterprise technologies such as Networking concepts, C#, REST, SOAP, JavaScript
Experience using or supporting Excel add-ins
Why Join Zema Global?
Impact
Shape the future of energy, commodities, and financial markets through innovative technology.
Innovation at Scale
Work with cutting-edge software, advanced analytics, and complex data that solve real-world challenges.
Career Growth
Join a fast-growing global organization where your ideas, development, and career progression are valued.
Exceptional People
Collaborate with talented colleagues and industry experts across North America, Europe, and Asia.
Meaningful Ownership
Take ownership of your work, influence strategic initiatives, and make a measurable impact on our customers and business .
One Global Team
Be part of a collaborative culture built on trust, respect, and our values: Think Big. Make It Happen. Win as One.
Application Information
Please submit your English CV in PDF format. If your experience aligns with our requirements, our Talent Acquisition team will contact you regarding the next steps.
Please note: Visa sponsorship is not available for this position.
Equality, Diversity & Inclusion
Zema Global is committed to building an inclusive workplace where everyone can thrive. We encourage applications from all qualified candidates regardless of background or protected characteristic.
Apply for Customer Experience Agent II - hybrid (Navi Mumbai) at Zema Global