Experienced Dental Receptionist / Patient Co-ordinator
Company: Zental
Role summary
Experienced Dental Receptionist / Patient Co-ordinator is a role at Zental in Greater London, England, United Kingdom (on-site). Posted 2026-09-07. Experience level: 2-5.
- Job title
- Experienced Dental Receptionist / Patient Co-ordinator
- Company
- Zental
- Location
- Greater London, England, United Kingdom
- Work arrangement
- on-site
- Category
- Healthcare Support
- Experience level
- 2-5
- Date posted
- 2026-09-07
Looking for a patient-focused dental receptionist to join a growing practice! This role offers a great opportunity to be the first point of contact for patients, manage appointments, and handle administrative tasks. If you have a knack for organization and a friendly demeanor, this could be a fantastic fit!
Job description
Join the Future of Private Dentistry at Zental
Experienced Dental Receptionist / Patience Co-ordinator - Bexleyheath, Part‑time (2.5 - 3.5 days per week - particularly required for Tuesdays, Thursdays and alternate Saturdays)
At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care.
We are seeking a part time experienced Dental Receptionist professional to spearhead the front of house patient experience at our Bexleyheath practice - someone who brings warmth, structure, and a steady leadership presence to the heart of the patient journey.
This role is ideal for an experienced front‑of‑house professional who takes pride in service excellence, diary discipline, and supporting both patients and colleagues in a premium private practice environment.
About Us
Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries - beautiful, spa-like environments that allow you to focus on what matters most: delivering exceptional patient care.
Our teams are hand-selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state-of-the-art private dental environment and develop your career within a high-performing clinical team.
Guided by CALM - Community, Authenticity, Leadership, Mindfulness — Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.
What Your Day Will Look Like
You will:
Create a warm, calm, and professional welcome for every patient.
Lead from the front, supporting colleagues with daily reception tasks and standards.
Manage patient flow throughout the day, ensuring appointments run smoothly and on time.
Own diary discipline, zoning, booking structure, and proactive utilisation.
Handle patient calls, messages, and enquiries with clarity and empathy.
Coordinate closely with clinicians, Treatment Coordinators, and the Practice Manager.
Manage payments, deposits, compliance checks, and day‑end accuracy.
Oversee recall activity, open courses of treatment, and patient pipeline progress.
Maintain exceptional presentation and calm across reception and waiting areas.
Support patient feedback, reviews, and resolution of minor concerns.
How You Can Thrive at Zental
We value emotional intelligence, calm communication, reliability, and positive leadership. Success in this role comes from structure, consistency, and genuine care for people.
Essential
Warm, professional communicator with a steady, reassuring presence.
Strong organisational skills and consistency in daily routines.
Confidence in taking ownership of workflow, diary quality, and patient flow.
Ability to mentor colleagues and support a positive team culture.
Comfortable working under pressure during busy clinical schedules.
Good IT confidence & ability.
Desirable
Background in dental or healthcare environments.
Familiarity with treatment planning, ethical communication, and patient journey management.
Experience in dental, healthcare, hospitality, or premium reception environments.
Familiarity supporting Treatment Coordinators with patient clarity and next‑step conversations.
What You Gain by Joining the Zental Community
The opportunity to lead within a premium, fully digital private dental environment
Progression pathways and ongoing development opportunities based on performance
Professional development support and access to Zental Learning Portal
DBS covered
Employee Referral Scheme with competitive referral rewards
Modern, high spec practices and systems
Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
Competitive salary based on experience and skillset
The Culture at Zental
At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives.
We live by CALM, the values that define how we work and care for people:
Community : We support one another and build uplifting, collaborative teams.
Authenticity : We act with honesty, integrity, and compassion.
Leadership : We take responsibility and maintain exceptionally high standards.
Mindfulness : We stay calm, thoughtful, and solutions focused, even under pressure.
Are You Ready to Make a Change?
If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you.
Apply in just 2 minutes, our recruitment team will respond within 2 working days.
Apply for Experienced Dental Receptionist / Patient Co-ordinator at Zental