Customer Service Representative (Temp-to-Hire)

Role summary

Customer Service Representative (Temp-to-Hire) is a role at Zymo Research Corporation in Tustin, California, United States (on-site). Posted 2026-08-25. Experience level: 0-2. No degree required.

Job title

Customer Service Representative (Temp-to-Hire)

Company

Zymo Research Corporation

Location

Tustin, California, United States

Work arrangement

on-site

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-08-25

Job description

Job Summary:

Zymo Research is looking for a positive and solutions-oriented individual to join the customer service team! The individual will support customers world-wide with order and product related inquiries, manage incoming orders, and collaborate with teams from other departments to fulfill customer requests.

As a customer service representative, you will also be involved with identifying customer needs to ensure a positive customer experience and continuous process improvements within the department.

This position is full-time and is based in the Zymo Research Operations facility in Tustin, CA.

Join us in making a meaningful impact!

Essential Duties and Responsibilities

Receive and accurately process orders placed via email, fax, and phone using Oracle NetSuite

Provide phone and email support to customers on order and product-related inquiries in a friendly, professional manner

Resolve and follow-up on order-related discrepancies

Coordinate returns, replacements, refunds, and credit memos.

Provide customer insight, feedback, and participate as a consultant to the internal team for customer experience improvements

Cultivate good relationships with key accounts

Maintain accurate records of customer communications, order changes, and internal notes

Collaborate with internal teams to fulfill customer requests

Additional Responsibilities

Advise customers on lead times, current promotions, and company policies

Provide feedback on workflows and processes to identify and optimize areas of improvement

Education and Experience:

A high school diploma, general education degree, or equivalent

Experience in customer service principles and practices

Proficiency in Microsoft Office (Outlook, Word, and Excel)

Strong interpersonal and communication skills, both verbal and written

Ability to work independently, multi-task, and adapt to evolving customer service processes.

Demonstrated attention to detail in administrative, order-processing, data-entry, or customer operations work

Experience with ERP/CRM systems preferred; NetSuite experience strongly preferred

About Us:

Since its inception in 1994, Zymo Research has been proudly serving the scientific community by providing innovative, reliable, and high-quality research tools and products. Whether it's DNA, RNA, epigenetics, microbiomics, protein, or yeast-based research, our philosophy remains the same: To provide the highest quality products in the industry while ensuring they are both simple to use and reliable in their performance.

Recognized as a Top Workplace by the Orange County Register in 2021, 2022, and named a Top Workplace USA in 2023, Zymo Research continues to be a vibrant community where employees thrive, feel connected, and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic, growing company, we'd love to hear from you!

Compensation, Benefits, and Perks:

The estimated base compensation range for this position is $20 to 21 per hour at the time of posting. Actual compensation details will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.

Zymo Research also offers competitive benefits and perks including:

Medical, Dental, Vision, and Life Insurance Coverages

EAP Sessions

Vacation Time plus Company Holidays

Paid Sick Leave

Generous 401(K) with matching

Employee Referral Bonus

Complimentary fruit, snacks, and beverages

Complimentary catered lunches on Thursdays

Complimentary EV Charging

Equal Employment Opportunity Employer:

Zymo Research welcomes candidates of all backgrounds. These include sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, gender, gender identity, gender expression, physical & mental disability, medical condition, genetic information, military and veteran status, or any other protected status as defined by federal, state, or local law.

Location:

Onsite – Zymo Research Operations – 2911 Dow Ave., Tustin, CA 92780

Disclaimer: At Zymo, we take the integrity of our hiring process seriously. Please be aware of fraudulent recruitment activities that may use our name to deceive job seekers. We will never ask for payment, sensitive personal information, or financial details during the recruitment process.

All legitimate communications will come from an official Zymo or TriNet Hiring email address. If you are contacted by anyone claiming to represent us using a free email service (e.g., Gmail, Yahoo, Hotmail) or asking for payment, please treat this as fraudulent and report it immediately to careers@zymoresearch.com