Duty Manager
Company: AccorHotel
Role summary
Duty Manager is a role at AccorHotel in Dubai, Dubai, United Arab Emirates (on-site). Posted 2026-09-02. Experience level: 2-5.
- Job title
- Duty Manager
- Company
- AccorHotel
- Location
- Dubai, Dubai, United Arab Emirates
- Work arrangement
- on-site
- Category
- Hospitality
- Experience level
- 2-5
- Date posted
- 2026-09-02
This is a fantastic opportunity to join a leading hotel group as a Duty Manager. You'll have the chance to develop your leadership skills in a dynamic environment, with potential for career advancement within the company. Plus, Accor offers competitive benefits and a supportive team culture.
Job description
Company Description
Join Grand Mercure Dubai City , a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Assist with the management of all operational departments as required
Management of roster, costings and forecasting
Professional development of Reservation Agents to ensure strong succession planning
Involvement in and management of setting KPI's for Front Office & guest satisfaction
Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
Immediately attending to guest requests and leading, by example, to other members of the team by being proactive and resourceful.
Responsibility for the health and safety of all patrons, guests and staff members.
Overseeing of whole guest experience from Reservation through to departure.
Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.
You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.
Qualifications
Previous experience in similar role in hospitality is required
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Must possess a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time