Front Office All Rounder
Company: AccorHotel
Role summary
Front Office All Rounder is a role at AccorHotel in Sydney, New South Wales, Australia (on-site). Posted 2026-08-24. Experience level: 0-2. No degree required.
- Job title
- Front Office All Rounder
- Company
- AccorHotel
- Location
- Sydney, New South Wales, Australia
- Work arrangement
- on-site
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-24
You’ll love this opportunity if you enjoy being the face of a busy hotel and helping guests have a great stay. It’s an accessible entry-level role that offers plenty of variety and a friendly team environment without needing a specific degree to get started.
Job description
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Purpose
As a Front Office All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional hospitality and ensuring our guests have a memorable stay.
Primary Responsibilities
Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
Safely and securely handle payment transactions, verifying billing details for accuracy
Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
Facilitate the resolution of guest complaints, transforming challenges into opportunities
Qualifications
Customer service-oriented with exceptional communication skills
Previous experience in a similar role in the hospitality industry is preferred
Proficiency in using reservation and property management systems is a plus, including Opera Cloud
Problem-solving skills and the ability to remain calm under pressure
Team player with a positive attitude and willingness to go the extra mile
Capable of embracing a flexible rotating schedule that will include mornings, evenings, overnights, weekends, and public holidays
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Casual