Front Office Team member
Company: AccorHotel
Role summary
Front Office Team member is a role at AccorHotel in London, England, United Kingdom (on-site). Posted 2026-10-21. Experience level: 0-2. No degree required.
- Job title
- Front Office Team member
- Company
- AccorHotel
- Location
- London, England, United Kingdom
- Work arrangement
- on-site
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-21
You’ll love working at this vibrant hotel if you enjoy meeting new people and helping guests have a great experience in the heart of London. It is a fantastic entry-level opportunity to build a career in hospitality with a world-renowned brand, and they don't require a degree to get started.
Job description
Company Description
The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.
Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team, you can have:
Discounted hotel rates all over the world in Accor Hotels
Continuously learn and develop yourself with our Accor Academy
Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks
A competitive salary
Pension Scheme
Cycle to Work Scheme
Staff Uniforms Provided
Learning programs through our Academies
Job Description
Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date.
Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.
Qualifications
Previous experience in similar roles and Opera proficiency
Friendly, approachable with excellent customer service skills.
Attention to detail and exceptional organisational skills
Strong team player and positive attitude.
Ability to work effectively under pressure.
Essential to be flexible with working hours.
Must already have the right to work in the UK.
Additional Information
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.
In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external)
• Exceptionally organised with the ability to efficiently prioritise manners.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Contract Type: Zero Hours
Number of hours: FT
Start date: Immediatelly/ Now
Location: Novotel London Greenwich
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Part-Time