Sales Support Executive (Bermuda)
Company: AccorHotel
Role summary
Sales Support Executive (Bermuda) is a role at AccorHotel in Southampton Parish, Southampton (on-site). Posted 2026-09-08. Experience level: 2-5.
- Job title
- Sales Support Executive (Bermuda)
- Company
- AccorHotel
- Location
- Southampton Parish, Southampton
- Work arrangement
- on-site
- Category
- Sales
- Experience level
- 2-5
- Date posted
- 2026-09-08
AccorHotel is looking for a Sales Support Executive in Bermuda to assist their sales team. This full-time role offers a great opportunity to learn and grow within the hospitality industry, with a competitive salary and benefits package.
Job description
Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Southampton
Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.
Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.
Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Sales Support Executive. Reporting to the Area Regional Director, Sales & Marketing, the Sales Support Executive is a Bermuda-based member of the Commercial team, providing day-to-day administrative, sales, and client support to the resort’s Sales Managers and commercial leadership. This role helps drive local business development by managing sales leads, preparing proposals and presentations, coordinating client activities, maintaining accurate account information, and supporting sales initiatives across the Bermuda market.
Key Responsibilities
Sales Support & Administration
Provide administrative and sales support to Sales Managers and the Commercial team.
Manage incoming sales inquiries, leads, follow-ups, and account activity.
Prepare proposals, presentations, contracts, reports, and other sales materials.
Maintain accurate account, contact, activity, and opportunity information in Opera Cloud and CRM systems.
Coordinate appointments, site inspections, client visits, and sales calls.
Local Market & Client Support
Support Sales Managers in developing and maintaining relationships with Bermuda-based corporate accounts, businesses, associations, government organizations, and community partners.
Conduct market and account research to identify new business opportunities.
Assist with client communications, account follow-up, and sales campaigns.
Support local networking events, client functions, trade shows, and sales activities.
Represent Fairmont Southampton professionally when interacting with clients and local partners.
Commercial Coordination
Work closely with Group Sales, Transient Sales, Revenue Management, Marketing, Events, and Operations to support business development and client requirements.
Assist with sales reports, account reviews, market intelligence, and other commercial projects.
Help coordinate internal and external sales initiatives to ensure timely follow-up and execution.
Identify opportunities to improve sales processes, communication, and administrative efficiency.
Team Collaboration & Continuous Improvement
Collaborate closely with Sales & Marketing team to achieve team objectives.
Participate in team meetings and training sessions to stay updated on sales initiatives, processes, and tools.
Proactively suggest improvements to processes, workflows, and client engagement strategies.
Qualifications
What will you bring to this role?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
Experience
2+ years of experience in customer service, administrative support, or sales support (hospitality experience preferred).
Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
Proficiency in Microsoft Office Suite and CRM, sales management, or hotel systems, including Opera, preferred.
Education
Bachelor’s degree or diploma in Hospitality Management, Business Administration, Marketing, or a related field preferred.
Relevant coursework or certifications in sales, customer service, or hospitality is an advantage.
Competencies, Knowledge & Skills
Excellent written and verbal communication skills.
Strong research, prospecting, and analytical abilities.
Experience with Opera Cloud and related hotel sales, reservation, and CRM systems preferred.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Demonstrates strong business acumen and an entrepreneurial mindset that supports new business development.
High level of professionalism, attention to detail, and commitment to customer service excellence.
Personal Attributes, Culture & Values
Positive, proactive, and motivated with a “can-do” attitude.
Adaptable and able to thrive in a fast-paced, dynamic work environment.
Strong interpersonal skills and a collaborative team player.
Reliable, accountable, and committed to delivering results.
Passionate about hospitali