Senior Implementation Engineer - REMOTE USA
Company: Acliviti Consulting Group, LLC
Role summary
Senior Implementation Engineer - REMOTE USA is a role at Acliviti Consulting Group, LLC in Chicago, Illinois, United States (remote). Posted 2026-08-20. Experience level: 5-10.
- Job title
- Senior Implementation Engineer - REMOTE USA
- Company
- Acliviti Consulting Group, LLC
- Location
- Chicago, Illinois, United States
- Work arrangement
- remote
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-08-20
Acliviti Consulting Group is looking for a senior-level engineer to join their fully remote team, offering a fantastic opportunity to take full ownership of client implementations. You will thrive here if you enjoy solving complex technical puzzles and want to work in an environment that prioritizes deep expertise and professional autonomy.
Job description
Senior Engineer, Execution
Why We’re Different:
Acliviti doesn ’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.
We Are:
Experts in customer experience delivering operational and technical transformation
Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
Boardroom translators - connecting CX vision, technical platforms, and financial value
Outcome-driven professionals who know 95% of spend is on human capital, not just tech
Remote-first and cross-functional, with deep expertise across industries
Our Clients Are:
Enterprise organizations modernizing their customer engagement ecosystem
CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
Teams navigating complex transformation programs with high visibility and high stakes
Businesses who need business cases, vendor guidance, and enterprise-class execution
Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth
How We Solve:
We lead clients through a continuous improvement cycle with three integrated service areas:
Strategy: We help clients define where they’re going - and how to get there.
Customer Experience Design
Performance Optimization
Transformation Capabilities
Execution: We lead execution across people, platforms, and processes.
Technical Platform & Capabilities
Operational Management
Data & Analytics
Managed Solutions & Support: We stay engaged post-launch to ensure long-term success.
Operational & Technical Oversight
Outcome & Expense Management
Artificial Intelligence & Data Segmentation
Our Delivery team is seeking a dynamic, self-motivated Senior Engineer to support key Delivery workstreams in support of implementing CCaaS and UCaaS capabilities. We are looking for a motivated individual who loves helping clients translate business goals into technical solutions. As we grow our contact center professional services, our Senior Engineer will work with key stakeholders, vendors, and working team to ensure solution alignment throughout the phases of a transformational CCaaS Deployment Program in support of an exceptional experience for our clients.
The Senior Engineer, Execution Will:
LMA (Lead – Manage – Accountability)
Support complex delivery programs by consistently demonstrating expertise in CCaaS implementation and enterprise architecture
Champion a culture of ownership, technical excellence, and continuous improvement in all workstreams
Prioritize assignments effectively across projects based on capability, complexity, and client needs
Work with team members to support continuous process improvement related to internal quarterly projects, methodologies, and documentation
Maintain ongoing knowledge of evolving capabilities from key vendors and share relevant updates with the team
Help identify new opportunities with new product features or new solutions that we should look to learn, deploy, or educate clients on capabilities and functionality (use cases)
Build & Maintain Relevant Technology Expertise
Lead and have accountability for end-to-end design of enterprise CCaaS technical architecture including:
Security & Compliance: Applies working knowledge of platform security standards, data privacy regulations, and secure architecture patterns to ensure regulatory alignment.
AI & NLP: Leverages foundational understanding of artificial intelligence and natural language processing to enhance customer self-service, agent assist tools, and operational efficiency.
Advanced Workforce Engagement tools (including QM, WFM, coaching, and analytics)
AI and security bolt-ons
Provide platform implementation consultation on multiple CCaaS platform capabilities as integrated solutions part of broader, long-term transformation program
Support the design, build, and maintain reusable code libraries
Lead Complex Implementation Deliverables
Perform and manage IT and business stakeholder interviews for the purposes of establishing final business requirement milestones
Support the supervision of technical resourcing efforts (internal and 3 rd party) for all phases of the deployment programs
Support PMO driven status reporting and executive readouts where appropriate
Lead Complex Technical Consultation
Lead the development of technical strategies, systems solutions and architectural roadmaps
Assume the role of Subject Matter Expert (SME) in understanding operational impacts of technology decisions, and educate both technical and non-technical stakeholders around impacts to the business
Lead testing strategies, execution and defect resolution per the documented design
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